Telecare Team Lead Registered Nurse
4 weeks ago
* Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs. * Continuously monitor all day-to-day activities taking place within the Care Connection Center. * Lead by example to ensure a strong understanding and connection to the VITAS mission, core values, and Care Connection Center cultural platform and initiatives. * Support all strategies, plans, and implementations as directed by Senior Leadership. * Emphasis on the supervision of VX data integrity to ensure a clean, billable patient record. * Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded. * Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support Telecare. * Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded. * Proactively identify operational efficiency and customer service enhancement opportunities. * Work directly with all corresponding programs to support, meet, and/or exceed their individual patient care goals. * Respond to complaints in a timely manner and maintain quality improvement documentation. * Support all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical Staff, system operations, business plan development and implementation, human resource policy, and staff development/retention. * Assist Program, patient care teams in problem solving regarding palliative care measures for pain and symptom management. * Review Telecare tickets daily to ensure completion and documentation adherence to regulatory standards. * Collaborate with Telecare PCA or DCS, Program Patient Care. HME, and Pharmacy Management on all clinical and customer service enhancement opportunities. * Responsible for on-call management team duties, as scheduled. QUALIFICATIONS * Two years of home health experience. * Two or more years related experience supervising an operations team in a 24/7 environment. Call Center/Customer Service management experience preferred. * Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment. * Expert in the delivery and monitoring of customer interactions. * A solid track record of managing customer service complaints * Experienced in leading, supervising, and supporting customer service agents * Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans. * Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members. * Superior ability to effectively communicate at all levels both verbally and in writing * Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint. * Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans. * Proven track record for supporting teams that are proactive in driving process improvement. * Must be highly organized and able to manage multiple responsibilities. * Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork. * Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center. EDUCATION Associate's degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor's Degree preferred. Current Registered Nursing License required (with no current/pending restrictions) SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V
-
Telecare Team Lead Registered Nurse
4 weeks ago
Miramar, United States Vitas Healthcare Full timeTelecare Team Lead Registered Nurse* Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer...
-
Telecare Team Lead Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Team Lead Registered Nurse * Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer...
-
Telecare Team Lead Registered Nurse
4 days ago
Miramar, FL, United States Vitas Healthcare Full time* Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer service, operational standards, and...
-
Telecare Team Lead Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Team Lead Registered Nurse* Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer...
-
Telecare Registered Nurse
4 weeks ago
Miramar, United States Vitas Healthcare Full timeTelecare Registered NurseThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by...
-
Telecare Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Registered Nurse The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by...
-
Telecare Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Registered NurseThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by...
-
Nurse Lead
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Team Lead Registered Nurse * Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer...
-
Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing...
-
CCC Clinical Trainer
2 weeks ago
Miramar, United States VITAS Healthcare Full timeThe VITAS Healthcare CCC Clinical Trainer is responsible for facilitating and supporting the training, education and on-going development of PCC’s, LPN’s, RN’s within their initial 90 days of employment and beyond. They are responsible to create and maintain documents used for training, develop roll-out training, monthly education offerings, and any...
-
Miramar, United States The Oncology Institute Full timeRegistered Nurse Outpatient Oncology Miramar HialeahFounded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including...
-
Miramar, United States The Oncology Institute of Hope and Innovation Full timeJob DescriptionJob DescriptionFounded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem...
-
Miramar, FL, United States The Oncology Institute Full timeRegistered Nurse Outpatient Oncology Miramar Hialeah Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including...
-
Miramar, FL, United States The Oncology Institute Full timeRegistered Nurse Outpatient Oncology Miramar Hialeah Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including...
-
Registered Nurse RN
4 weeks ago
Miramar Beach, United States Ascension Sacred Heart Emerald Coast Full timeRegistered Nurse RN - Cardiology Medical GroupDetails * Department: Cardiology * Schedule: 8 hr shifts - Monday-Friday 8am-5pm * Hospital: Emerald Coast Ascension Sacred Heart Medical Group * Location: Destin, Florida Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match...
-
Registered Nurse RN
4 weeks ago
Miramar Beach, United States Ascension Full timeDetails Department:Intensive Care UnitSchedule: Full time days 3 12 hour days 7AM-7PMHospital: Ascension Sacred Heart Emerald CoastLocation: Destin, FloridaBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP)...
-
Registered Nurse RN
1 week ago
Miramar Beach, United States Ascension Full timeJob DescriptionDetails Department:Intensive Care UnitSchedule: Full time days 3 12 hour days 7AM-7PMHospital: Ascension Sacred Heart Emerald CoastLocation: Destin, FloridaBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance...
-
Miramar Beach, FL, United States Ascension Sacred Heart Emerald Coast Full timeRegistered Nurse RN - Cardiology Medical Group Cardiology * Schedule: Monday-Friday 8am-5pm * Hospital: Ascension Medical Group * Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition...
-
Registered Nurse RN
4 weeks ago
Miramar Beach, United States Ascension Full timeJob DescriptionDetails Department: MedSurgSchedule: Full Time Night Shift, 3,12-hour shifts 7p.m. to 7a.m. Hospital: Ascension Sacred Heart Emerald CoastLocation: Destin, FLBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee...
-
Registered Nurse RN
7 days ago
Miramar Beach, United States Ascension Full timeJob DescriptionDetails Sign-on bonus:Department: Med SurgSchedule: Full time nights 7PM-7AMHospital: Ascension Sacred Heart Emerald CoastLocation: Destin, FloridaBenefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP)...
