Telecare Team Lead Registered Nurse
4 weeks ago
* Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs. * Continuously monitor all day-to-day activities taking place within the Care Connection Center. * Lead by example to ensure a strong understanding and connection to the VITAS mission, core values, and Care Connection Center cultural platform and initiatives. * Support all strategies, plans, and implementations as directed by Senior Leadership. * Emphasis on the supervision of VX data integrity to ensure a clean, billable patient record. * Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met/exceeded. * Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support Telecare. * Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and/or exceeded. * Proactively identify operational efficiency and customer service enhancement opportunities. * Work directly with all corresponding programs to support, meet, and/or exceed their individual patient care goals. * Respond to complaints in a timely manner and maintain quality improvement documentation. * Support all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical Staff, system operations, business plan development and implementation, human resource policy, and staff development/retention. * Assist Program, patient care teams in problem solving regarding palliative care measures for pain and symptom management. * Review Telecare tickets daily to ensure completion and documentation adherence to regulatory standards. * Collaborate with Telecare PCA or DCS, Program Patient Care. HME, and Pharmacy Management on all clinical and customer service enhancement opportunities. * Responsible for on-call management team duties, as scheduled. QUALIFICATIONS * Two years of home health experience. * Two or more years related experience supervising an operations team in a 24/7 environment. Call Center/Customer Service management experience preferred. * Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment. * Expert in the delivery and monitoring of customer interactions. * A solid track record of managing customer service complaints * Experienced in leading, supervising, and supporting customer service agents * Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans. * Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members. * Superior ability to effectively communicate at all levels both verbally and in writing * Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint. * Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans. * Proven track record for supporting teams that are proactive in driving process improvement. * Must be highly organized and able to manage multiple responsibilities. * Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork. * Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center. EDUCATION Associate's degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor's Degree preferred. Current Registered Nursing License required (with no current/pending restrictions) SPECIAL INSTRUCTIONS TO CANDIDATES * EOE/AA M/F/D/V
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Telecare Team Lead Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Team Lead Registered Nurse * Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer...
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Telecare Team Lead Registered Nurse
4 days ago
Miramar, FL, United States Vitas Healthcare Full time* Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer service, operational standards, and...
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Telecare Team Lead Registered Nurse
4 weeks ago
Miramar, United States Vitas Healthcare Full timeTelecare Team Lead Registered Nurse* Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer...
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Telecare Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Registered Nurse The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by...
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Telecare Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Registered NurseThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by...
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Telecare Registered Nurse
4 weeks ago
Miramar, United States Vitas Healthcare Full timeTelecare Registered NurseThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by...
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TELECARE TEAM LEAD REGISTERED NURSE
3 weeks ago
Hollywood, FL 33023, USA, United States Vitas Healthcare Full time* Interview, hire, train, support, and develop all Telecare team members.* Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families.* Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs.*...
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TELECARE REGISTERED NURSE
3 weeks ago
Hollywood, FL 33023, USA, United States Vitas Healthcare Full timeThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing...
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Nurse Lead
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeTelecare Team Lead Registered Nurse * Interview, hire, train, support, and develop all Telecare team members. * Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families. * Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer...
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Telecare Registered Nurse
4 days ago
Phoenix, AZ, United States Vitas Healthcare Full timeThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing...
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Registered Nurse
4 weeks ago
Miramar, FL, United States Vitas Healthcare Full timeThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing...
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Nurse Supervisor
4 weeks ago
, CA, United States Telecare Corporation Full timeFor full description and application, please visit: https://recruiting2.ultipro.com/TEL1006/JobBoard/2fcbb6f4-e717-17cb-9327-3dd87a55b08d/OpportunityDetail?opportunityId=479f2bce-44d9-4d39-9b5f-6310686859c1Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams....
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Lead Registered Behavior Technician
2 days ago
Herald, CA, United States Telecare Corp. Full timeTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As...
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Lead Registered Behavior Technician
2 days ago
Antioch, CA, United States Telecare Corp. Full timeTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a...
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SoCal Director of Nursing Psych DON
4 days ago
Riverside, CA, United States Telecare Corp. Full timeMUST LIVE IN OR NEAR LOS ANGELES OR RIVERSIDE MUST BE CURRENTLY LICENSED AS AN RN IN CALIFORNIA HIGHLY PREFERRED CANDIDATE: PREVIOUS PSYCH DON EXPERIENCE What You Will Do to Change Lives Official job title for this is Floating DON. The Floating DON is responsible for activities and functions related to the administration of patient care systems, nursing...
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Acute RN Supervisor
5 days ago
Oakland, CA, United States Telecare Corp. Full timeTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a...
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RN Supervisor
4 days ago
Paramount, CA, United States Telecare Corp. Full timeTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a...
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RN Supervisor
4 days ago
Paramount, CA, United States Telecare Corp. Full timeTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a...
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Acute RN Supervisor
4 days ago
Oakland, CA, United States Telecare Corp. Full timeTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a...
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RN Supervisor
4 days ago
Ridgecrest, CA, United States Telecare Corp. Full timeTelecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief...