Technician Quality-Customer Service

2 weeks ago


Memphis, United States Stefanini Full time

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world
Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed?
~3 years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
~ Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
~ Quality Customer Service skills
~ Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Flat organizational structure which enables faster communication and decision making.
Here's one of our own, talking about the culture, space and growth opportunities:



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