Customer Training Specialist

3 weeks ago

Houston, United States Aspen Technology, Inc. Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleAs a member of the Customer Support and Training organization, the Customer Training Specialist will play a pivotal role in driving the success of AspenTech's customer training. The Training Specialist is responsible for co-ordination and administration of classroom and virtual training classes . This includes managing all activities for designated classes from scheduling, instructor sourcing, ordering training materials, responding to customer enquiries, invoicing and post-training follow up.

Your Impact

Administration of all elements of the customer training business, including:

  • Producing quotations/proposals to support the selling of private training.
  • Managing the logistics of customer training classes, e.g. scheduling classes, sourcing.
  • Instructors, communication with customers, ordering training materials, arranging license keys, helping produce virtual classes.
  • Requesting and monitoring customer invoices to ensure payments are made.
  • Following up on customer surveys post-training.
  • Providing a high level of customer service to external and internal customers.
  • Ensuring all training records in the CRM (Customer Relationship Management) system are accurate.

What You'll Need
  • A degree is preferred, but not required.
  • At least 1 year of experience in a professional customer support role
  • Experience working in a customer-facing role in a fast-paced high-tech environment
  • Excellent customer service skills
  • Strong collaboration skills
  • Possesses a telephone sales mindset
  • Strong knowledge of Microsoft Office and Customer Relationship Management Tools
  • Strong verbal and written communication skills
  • Strong attention to detail and demonstrated ability to handle multiple priorities
  • Strong analytical, problem solving and creative thinking skills
  • Excellent planning, time management, organizational and interpersonal skills
  • Self-discipline and motivation to produce results with minimal supervision

#LI-WJ1

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