Training Specialist, Operations

3 weeks ago

Houston, United States Empower Pharmacy Full time

Position Summary:
As a Training Specialist, you will play an integral role in facilitating and executing employee training programs for the Operations Department. You will get the flexibility to design and organize training courses by combining creativity, research, and analysis of existing materials. Curriculum planning and enrollment coordination will provide you with an opportunity to work with other departmental professionals and employees on an interpersonal level. You will also have the chance to collaborate with other talented instructors to lead training and oversee employee participation. This job is a perfect fit if you enjoy working with people, presenting helpful information, and using your creativity.

Duties and Responsibilities:

- Organizes a training curriculum that honors company ethics and conduct, is engaging, and allows trainees the maximum opportunity to participate.
- Facilitates training as directed by a Department Manager within customer service or operations.
- Assign learners to courses both in the classroom and through the Learning Management System (LMS).
- Assists in the development of training reference materials and tools.
- Evaluate teaching methods to select the options that will aid in the delivery of concepts without unnecessary distraction, downtime, or confusion.
- Contributes to the instruction and presentation of training courses and assesses how effectively different methods and materials are at encouraging interaction and participation.
- Prepares training locations by ensuring instructors have all the tools, technical equipment and resources needed to effectively teach a course.
- Responsible for documenting changes to training material and sending updates.
- Oversees general administrative duties, such as coordinating enrollment, scheduling class times and locations and sending invitation information to all trainees.
- Creates scorecards for new hires and assesses their ability to work independently.
- Oversees nesting environment to ensure new hire success.
- Partners with leaders on refresher training courses to improve team efficiency.
- Develops training surveys to gain insight on how effective courses are.
- Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Knowledge and Skills:

- Exceptional written and verbal communication skills.
- Detail-oriented and able to work independently with mínimal supervision.
- Ability to solve problems and manage conflict.
- Ability to prioritize and stay organized.
- Ability to handle sensitive matters and exercise sound judgement, discretion, and confidentiality.
- Ability to grow relationships and create trust among internal staff.
- Ability to give constructive feedback based on observations.
- Knowledge of adult instructional and learning theory and principles a plus.

**Key Competencies**
- Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
- Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Resourcefulness: Secures and deploys resources effectively and efficiently.
- Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
- Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications:

- Bachelor's degree from a four-year college or university, preferred not required.
- 1+ years of training and coaching with a proven ability to facilitate technical training.
- Pharmacy Technician License (PTCB Technician Certified) pr

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