Office Admin

2 weeks ago

Lansing, United States Flagstar Bank Full time

This position is the liaison between the borrower, builder and possibly the draw administration vendor. The individual will be responsible for issuing draws on all construction products and renovation type products in addition to balancing the accounting of funds within each loan. They will handle new loan set up packages, which will include reaching out to both borrowers and builders. All draw requests will be processed according to regulatory requirements. The individual will manage their own draw pipeline, which will include corresponding with borrowers and/or builders for status updates on inactive projects. They will ensure the project is completed within the allotted timeframe and may possibly assist with the creation of an action plan for a stalled project. They will be required to obtain title updates, surveys, inspections and follow up on any outstanding invoices or lien waivers. The individual may need to obtain additional builder documentation in order to release a draw or close out a project. As the borrower’s liaison during the construction phase of the loan, the individual may also have communication with the borrower pertaining to their monthly payment, the amount due and any outstanding customer service type questions.
Reviewing loan documentation to determine all requirements and conditions of each project are being met. Must have a total understanding of each project’s specific requirement as they vary from product to product. If discrepancies are found, must balance back to accounting sheet and verify with applicable vendor.
Reviewing all documentation required for each draw. This may include review of all sworn statements, waivers, invoices, inspection and comparison to budget line items to ensure project is on track. Communication is required between the borrower, contractors and vendor. Processing of checks and wires.
Working emails to extract all necessary details for the construction phase of the loan.
Order inspections, title updates and surveys as required for each project type.
Prepare disbursement and funding forms for approval by management. Maintain accurate records of each draw and interest reserve payments (if applicable) to ensure within budget.
Assist with additional reporting as it pertains to borrower letters, delinquency and other departmental needs. Must stay abreast of compliance standards, system updates and departmental guidelines.
Uploading documentation to applicable system.
Adhere to all REGULATORY AND COMPLIANCE issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank. (required for all positions)
Job Requirements:
~ HS Diploma, GED or Foreign Equivalent
~3 years of extensive customer service experience
~2 years of mortgage lending experience or college equivalent
~ Intermediate computer skills required. Proficient in Microsoft Office and Outlook. Must be able to learn new software quickly.
~ Intermediate mathematical skills required with ability to perform day to day mortgage mathematical calculations
~ Ability to speak and write effective in a professional business manner.

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