Intern - Billing Operations

3 weeks ago

Golden, United States LightPath Full time

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

The Billing Operations Intern will be reporting to the Director of Revenue Assurance and will be responsible for ongoing billing operations optimization and financial analysis support.

Position Description

Billing Systems Internship is available for an ambitious and driven individual who is interested in learning operations and data management of telecommunication services.

The role will review and manage both customer and internal service orders to ensure complete and timely setup through to an accurate invoice. The right candidate will possess excellent analytical and decision-making skills. The Billing System intern will experience a sense of teamwork by partnering with multiple departments to validate the invoicing of Lightpath provided services. The role not only learns telecommunication billing processes but also gets exposure to and the ability to work with other departments such as service delivery, customer service, product, and finance. The role will be a valuable asset to the billing team, with opportunities for growth and development within the company.

Responsibilities

Core duties and responsibilities include the following, other duties may be assigned:

  • Audit the data between billing, operational and provisional systems, identifying variances, evaluating, and assisting in generating templates for data updates.
  • Analyze service orders prior to invoicing the customer to ensure data integrity and adherence to operational finance principles.
  • Audit of Contracts/Service order Forms and compare to data in billing systems.
  • Audit and data manipulation including large data sets.
  • Support monthly audits and data integrity initiatives.
  • Create efficiencies by utilizing Salesforce.com & data analysis tools, while always having an eye for process improvements.
  • Provide support across teams by participating in department-related and ancillary projects.
  • Work collaboratively with sales, customer service, service delivery, and product management teams.
  • Understand policies, procedures, and practices surrounding orders and invoicing and be an Expert resource for each.
  • Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Lightpath

Qualifications

  • Bachelor's degree (completed or in progress) with major course work in Accounting, Finance, or Business.
  • Exceptional Excel and Data management skills.
  • Strong financial & analytical skills: ability to define problems, collect data, establish facts and draw valid conclusions.
  • Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office.
  • Ability to adapt to change quickly, as well as manage a high-volume workload efficiently and effectively.
  • Excellent communication, interpersonal, organizational and time management skills.
  • Ability to work extended hours (some evenings and weekends, when necessary) and achieve results in a deadline driven environment.
  • Extreme attention to detail and a passion for data.
  • High energy self-motivator with a strong work ethic and ability to multi-task.
  • Strong sense of teamwork and mentoring highly desired, with a drive for learning and growth.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in Colorado. The pay range at the time of posting in the specified locations is $18.00 - $20.00/hour. Pay ranges are supplied in compliance with Colorado law. Pay is competitive and based on a number of job-related factors, including skills and experience.

Lightpath will be accepting applications through May 13, 2024 or until a final candidate is selected at which time the job posting will be taken down.

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