Ramp Service Agent

2 weeks ago

WOODBRIDGE TOWNSHIP, United States Signature Flight Support Corporation Full time

Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

  • Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
  • Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
  • Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
  • Maintain safe, clean and secure ramps and operations
  • Drive a shuttle vehicle with passengers and/or luggage and cargo
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
  • Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
  • Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
  • Create accurate records pertaining to time worked and activities and services performed
  • Abide by emergency response procedures when/if critical events occur
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Other duties as requested


Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Safely and accurately conduct flight line operations in accordance with established policies and procedures
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
  • Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
  • Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
  • Ability to prioritize and perform multiple tasks simultaneously
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
  • Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

 


Job Qualifications

To qualify for this position, applicants and those in the role must have:

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Ability to successfully and timely complete Signature’s training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training

An Equal Opportunity Employer including Disability/Vet


About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

     Our Benefits:

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement 
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

  • Telephone Agent I

    3 weeks ago

    Woodbridge Township, United States Provident Bank Full time

    POSITION SUMMARYUnder close supervision, this position responds to basic customer inquiries regarding deposit and loan accounts as well as services offered by the bank.  Agent will need to reach individual service goals and minimum sales goals.  This is the less experienced of the 2 levels.  Incumbent is expected to handle routine and basic duties of the...

  • Airport Wheelchair Attendant $10.30 + Tips

    2 weeks ago

    City Township, United States ABM of Missouri Full time

    Job DescriptionJob DescriptionPosition Summary DetailsThe function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented and “tipping” is...

  • Front Desk Agent

    5 days ago

    Woodbridge, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    1 day ago

    Woodbridge, United States Residence Inn Potomac Mills Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    5 days ago

    Woodbridge, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    1 day ago

    Woodbridge, United States Residence Inn Potomac Mills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Insurance Sales Agent

    3 weeks ago

    Howell Township, United States New York Life - Wall, NJ Full time

    Job DescriptionJob DescriptionAre you seeking an exciting opportunity as an Insurance Sales Agent in Howell Township, New Jersey, USA? Join our team to assist customers in discovering ideal products and services tailored to their requirements. We are dedicated to guaranteeing customer contentment and providing a fulfilling career that values our staff. Enjoy...

  • Hotel Front Desk Agent

    1 day ago

    Egg Harbor Township, United States Plaza Hotel on the Pike Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Licensed Insurance Agent/Producer

    3 weeks ago

    Shelby Charter Township, United States Lifetime Insurance Services, Inc. Full time

    Benefits: Opportunity for advancement Paid time off Training & development Competitive salary Are you a licensed P&C insurance agent working at a captive agency and tired of answering calls from angry clients due to rate increases? Looking for a positive agency so you can enjoy working again? Lifetime Insurance Services and Switch...

  • Front Desk Agent

    2 weeks ago

    Woodbridge, Virginia, United States Courtyard Potomac Mills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • New Business Underwriter, SitePro

    2 weeks ago

    Woodbridge Township, United States NIP Group, Inc. Full time

    Position Description: This is a New Business (Production) only role with a heavy focus on Commercial AutoWho We AreNIP Group www.nipgroup.com is a rapidly growing insurance service provider of specialty programs for commercial insurance brokers and carriers providing underwriting, distribution, product management, administration, and risk management services...

  • Guest Service Agent

    2 weeks ago

    Liberty Township, United States Peachtree Group Full time

    This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement...

  • Java Programmer

    2 weeks ago

    Woodbridge, Virginia, United States Allied Full time

    Responsibilities Design and develop efficient reusable and reliable code. Build/test/manage code for our endpoint security agent. Collaborate with cross-functional teams to define design and ship new features. Unit-test code for robustness usability and reliability.Requirements Knowledge of Core Java Any Web server Spring/Springboot and Rest APIs. Knowledge...

  • Java Programmer

    3 weeks ago

    Woodbridge, United States Allied Full time

    Responsibilities Design and develop efficient reusable and reliable code. Build/test/manage code for our endpoint security agent. Collaborate with cross-functional teams to define design and ship new features. Unit-test code for robustness usability and reliability.Requirements Knowledge of Core Java Any Web server Spring/Springboot and Rest...

  • Front Desk Agent/night Auditor

    10 hours ago

    Woodbridge, United States Residence Inn Marriott Full time

    BASIC PURPOSE: Greet, check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ESSENTIAL FUNCTIONS: 1. Handle guest registration and room assignments, accommodating special requests whenever possible verify accuracy...

  • Care Coordinator

    3 days ago

    Woodbridge, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: weekend and holiday rotation Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most...

  • FRONT DESK AGENT

    6 days ago

    Woodbridge, VA 22192, USA, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Occupational Therapy Assistant

    2 days ago

    Woodbridge, United States Powerback Rehabilitation Full time

    Powerback is a new way of delivering recovery, rehabilitation, respiratory, and wellness services to patients across the nation. We deliver an empowered approach to achieving your full potential by providing integrated and individualized solutions. Our reimagined approach to rehabilitation connects directly to the patient experience, which is centered on...

  • Front Desk Agent

    2 weeks ago

    West Deptford Township, New Jersey, United States Fairfield Inn Deptford Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Leasing Agent

    1 week ago

    Middletown Township, United States The Axel Group, LLC Full time

    The Axel Group is seeking a Leasing Consultant to join our client's team in our Monmouth County, NJ Office. Our client is a well known real estate developer that specializes in affordable housing. We are seeking someone with a strong administrative background looking to get into Property Management!Responsibilities:Answers a high volume of incoming property...