Resident Occupancy Specialist

4 weeks ago

Boston, United States The Community Builders Inc. Full time

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

The Resident Specialist will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for showing and leasing apartments, assisting in the moving process and providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks. She/he will adhere to the company's Mission Statement and ensure the site is in compliance with all regulatory requirements. Candidates with experience in Section 8 housing and LIHTC are preferred.

Essential Functions:

  • Answer or return all calls promptly and with the highest level of customer service.

  • Schedule appointments and conduct in-person visits as needed.

  • Listen to resident requests, concerns and comments, refer them as appropriate.

  • Develop relationships with residents to understand their needs and aspirations and develop trust.

  • Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.

  • Greet prospective tenants and show the property and its features in accordance with established procedures.

  • Process applications for approval and follow up with applicants.

  • Pre-qualify prospects in accordance with the company procedures and housing requirements

  • Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.

  • Facilitate and attend community engagement activities with residents, as directed by the Community Manager.

  • Manage rental payment process.

  • Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities:

  • Contribute to cleanliness and curb appeal of the community on continuing basis.

  • Conduct market surveys and shop competitive communities.

  • General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.

  • Track and ensure timely delivery of resident notices.

  • Coordinate and maintain records for staff office, phones, parking and office keys.

  • Code and process invoices and research discrepancies as needed.

Knowledge, Skills and Abilities:

  • Excellent Customer Service, verbal and written communication (English language) skills

  • Ability to type at least 35 wpm

  • Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.

  • Proficiency with Microsoft Office including Word, Excel and MS Outlook

Education & Experience:

  • High school graduate or GED equivalent

  • Customer service experience in Property/Hotel/Retail, Sales 1+ year

  • Experience and proficiency of Microsoft Office

  • Industry software such as Yardi a plus

Benefits

  • Medical, dental, and vision insurance
  • 12 Paid Holidays & tenure-based PTO accruals
  • Employer contributions to Health Savings Accounts
  • Company paid Life & Disability Insurance
  • 403(b) retirement plan with company match
  • Tax-advantage accounts: commuter/parking, medical & dependent care FSA
  • Hospital & Critical Illness Insurance
  • Confidential, 24/7 Employee Assistance Program

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.

  • Resident Occupancy Specialist

    3 weeks ago

    Boston, United States The Community Builders, Inc. Full time

    About The Community Builders, Inc. Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Position...

  • Resident Occupancy Specialist

    1 month ago

    Boston, United States The Community Builders Full time

    **About The Community Builders, Inc.** Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. **Position...

  • Recovery Specialist

    10 hours ago

    Boston, United States Bay Cove Human Services Full time

    Recovery Specialist - Men's Residence - Highland Ave (Per Diem) Boston, MA, USA Req #2028 Wednesday, March 20, 2024 Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing...

  • Recovery Specialist

    1 day ago

    Boston, United States Bay Cove Human Services, Inc. Full time

    Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program...

  • Revenue Specialist

    3 weeks ago

    Boston, United States 2Life Communities Full time

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Revenue Specialist 12 days ago Requisition ID: 1226 Salary Range: $50,000.00 To 66,000.00 Annually To assist the Director of Compliance role by providing organized support in various Compliance...

  • Medical Billing Specialist

    1 month ago

    Boston, United States TalentBurst, an Inc 5000 company Full time

    Job - Medical Billing Specialist (Dental)Location – Boston, MAWork Schedule: 40 hours/weekDuration – 3+ Months with possibility for conversionHelp with the day to day billing operations. Answer incoming billing calls and emails. Sort through Dental denied claimsLooking for strong organizational, written communication, and customer service skills; Please...

  • Medical Billing Specialist

    4 weeks ago

    Boston, United States TalentBurst, an Inc 5000 company Full time

    Job - Medical Billing Specialist (Dental)Location – Boston, MAWork Schedule: 40 hours/weekDuration – 3+ Months with possibility for conversionHelp with the day to day billing operations. Answer incoming billing calls and emails. Sort through Dental denied claimsLooking for strong organizational, written communication, and customer service skills; Please...

  • Medical Billing Specialist

    4 weeks ago

    Boston, United States TalentBurst, an Inc 5000 company Full time

    Job - Medical Billing Specialist (Dental)Location – Boston, MAWork Schedule: 40 hours/weekDuration – 3+ Months with possibility for conversionHelp with the day to day billing operations. Answer incoming billing calls and emails. Sort through Dental denied claimsLooking for strong organizational, written communication, and customer service skills; Please...

  • Certified Occupancy Specialist

    1 month ago

    Boston, United States Avanath Full time

    Job DescriptionJob DescriptionOverviewAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call...

  • Occupancy Specialist I

    2 weeks ago

    Boston, United States 2Life Communities Full time $45,000 - $47,000

    Assists the Compliance team in performing applicant/resident certification and recertification processing for Section 8, Low Income Housing Tax Credit, and other government subsidies in a timely fashion.      ESSENTIAL JOB FUNCTIONS:Processes resident-related documentation for all government subsidies, including annual and interim (re)certifications, EIV...

  • Occupancy Specialist I

    2 weeks ago

    Boston, Massachusetts, United States 2LIFE COMMUNITIES Full time

    Assists the Compliance team in performing applicant/resident certification and recertification processing for Section 8, Low Income Housing Tax Credit, and other government subsidies in a timely fashion.ESSENTIAL JOB FUNCTIONSProcesses resident-related documentation for all government subsidies, including annual and interim (re)certifications, EIV...

  • System Specialist

    7 days ago

    Boston, United States Orion Talent Full time

    Description Position Description: Field Systems Specialist I& II - Building Automation Solutions Position Details Location: Boston and Canton locations, MA Position Summary: As a System Specialist I or II you will be installing, maintaining and troubleshooting industrial and commercial Building Automation Systems. You will become the resident expert on the...

  • Chief Medical Resident

    2 weeks ago

    Boston, MA, United States Tufts Medicine Full time

    Tufts Medical Center seeks a full-time Academic Infectious Disease specialist at the Associate or Professor level to serve as the next  Chief of the Division of Geographic Medicine and Infectious Disease.  The successful candidate will provide innovative administrative, clinical, research and educational leadership for the Divisions expanding academic...

  • Help Desk Support Specialist

    7 days ago

    Boston, United States The Hollister Group LLC Full time

    Helpdesk Support Specialist Our client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work). If you are interested in this position and would like to be...

  • Help Desk Support Specialist

    1 week ago

    Boston, United States The Hollister Group Full time

    Helpdesk Support SpecialistOur client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).If you are interested in this position and would like to be...

  • Help Desk Support Specialist

    1 week ago

    Boston, United States The Hollister Group Full time

    Helpdesk Support SpecialistOur client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).If you are interested in this position and would like to be...

  • Community Resource Specialist

    4 weeks ago

    Boston, United States East Boston Neighborhood Health Center Full time $19 - $24

    Community Resource SpecialistFull time, Benefit Eligible Mon-Fri, 8am-5pm and includes flexibility based on dept needsBilingual (English/Spanish)The Community Resource Specialist will perform a wide variety of administrative and support activities to support the Care Navigation team in addressing social determinants of health needs.  The Community Resource...

  • Addictions Specialist

    6 hours ago

    Boston, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    North Suffolk is looking for an Addictions Specialist to join our ACCS teams! As an Addictions Specialist / Substance Abuse Specialist, you’ll lead the team in working with persons served to understand how substance use and potentially addictive behavior impacts the person’s health. Your goal will be to help the team develop a plan to address the level...

  • Occupational Therapy Assistant

    2 weeks ago

    Boston, MA, United States Powerback Rehabilitation Full time

    POSITION SUMMARY: The Occupational Therapy Assistant - Journey Traveler must be able to travel nationwide for 13 week assignments. This position provides flexibility to travel the country and work in various settings. On assignment the Occupational Therapy Assistant implements occupational therapy programs and provides occupational therapy treatments to...

  • Occupational/Physical Therapy LTSS Specialist--Mandarin Bilingual

    4 weeks ago

    Boston, United States CareBridge Health Full time

    Job DescriptionJob DescriptionLTSS Specialist--Bilingual, Mandarin SpeakingThe CareBridge Long Term Services and Supports (LTSS) Clinical Assessor, working under the guidance of an Occupational Therapist, collaborates with Managed Care Organizations to support persons aging in place receiving home and community based services. The LTSS Clinical Assessor...