Specialist Sales Front Desk

3 weeks ago

Lahaina, United States Marriott Vacations Worldwide Full time
Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

POSITION SUMMARY

Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation. Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items.  

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.   

CRITICAL TASKS

Marketing and Sales: 

  • Enter and update data regarding sales presentations, site packages, and self-generated leads into computer software system. 
  • Research, compile, retain, and/or communicate pertinent sales information/history to Sales Executives and/or Managers on a daily/weekly basis. 
  • Review the details and scheduling of sales presentations or preview package to guests who do not have a sales presentation scheduled. 
  • Promote awareness of brand image internally and externally. 
  • Create, log and expedite premiums (gifts) for site marketing programs. 

Guest Relations: 

  • Address guests' service needs in a professional, positive, and timely manner. 
  • Thank guests with genuine appreciation and provide a fond farewell. 
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. 
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
  • Answer guest questions about property facilities/services (e.g., hours of operation, entertainment, restaurants, special events).   

Gallery Operations: 

  • Set up, replenish and break down all hospitality items throughout the sales gallery in all locations. 
  • Ensure that the kitchen preparation room is in order. 
  • Ensure all common areas are neat and in order. 
  • Oversee and ensure the safety of any children accompanying sales presentation guests in accordance with corporate guidelines. 
  • Work in conjunction with the Sales and Marketing Management and Associates to ensure an efficient tour wave flow throughout the day. 
  • Communicate to all marketing department associates tour wave availability. 
  • Update tour manifest throughout the day. 
  • Complete all Daily Checklists and report and turn into management at the end of shift. 

Communication: 

  • Speak to guests and co-workers using clear, appropriate and professional language. 
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 

Rewards and Gifts: 

  • Document the distribution of premiums (gifts) in computer software systems. 
  • Distribute gifts to guests upon completion of sales presentation. 
  • Maintain, update and balance premium gifting banks on a regular basis. 
  • Maintain and update Preferred Merchant List. 

Computer Skills: 

  • Use computer systems and software packages to input, access, modify, store, or output information. 
  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball. 

Working with Others: 

  • Support all co-workers and treat them with dignity and respect. 
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. 

Physical Tasks: 

  • Enter and locate work-related information using computers and/or point of sale systems. 
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 

Policies and Procedures: 

  • Maintain confidentiality of proprietary materials and information.  
  • Follow company and department policies and procedures. 
  • Protect the privacy and security of guests and coworkers. 
  • Attend meetings as required by Supervisors. Perform other reasonable job duties as requested.  

Education:

  •   High school diploma/G.E.D. equivalent. 

Related Work Experience: 

  • Six months of related work experience. 

Supervisory Experience: 

  • No supervisory experience is required. 


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Front Desk Agent

    5 days ago

    Lahaina, United States CoralTree Hospitality Full time

    The Front Desk Agent enhances the check-in experience by displaying courtesy and Aloha to all owners and guests through positive action and attitude and produces courteous and prompt resolution of guests' concerns. Qualifications Takes pride in a gre Front Desk, Agent, Hotel

  • Front Desk Manager

    7 days ago

    Lahaina, United States Marriott Full time

    Job Number 23201751 Job Category Rooms & Guest Services Operations Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising...

  • Front Desk Supervisor

    3 weeks ago

    Lahaina, United States Marriott Hotels & Resorts Full time

    Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile mach Supervisor, Front Desk, Hotel, Computer

  • Front Desk Supervisor

    7 days ago

    Lahaina, United States Outrigger Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs...

  • Front Desk Clerk

    2 days ago

    Lahaina, United States Capital Vacations Full time

    JOB DESCRIPTIONJob Title: Front Desk Clerk Position Reports To: General Manager Job Summary: Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling, and any and all reporting required as per shift checklist. The Resort prides itself on the level...

  • Front Desk Receptionist

    5 days ago

    Lahaina, United States Spa Soleil and Boutique at The Hyatt Regency Maui Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offVision insurance Spa Soleil and Boutique, Mauis only oceanfront, luxury full-service salon and spa, located on Ka'anapali Beach in the picturesque Hyatt Regency Resort is hiring!Company OverviewTrilogy Spa Holdings is a professional spa...

  • Front Desk Receptionist

    4 days ago

    Lahaina, United States Spa Soleil and Boutique at The Hyatt Regency Maui Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offVision insurance Spa Soleil and Boutique, Mauis only oceanfront, luxury full-service salon and spa, located on Ka'anapali Beach in the picturesque Hyatt Regency Resort is hiring!Company OverviewTrilogy Spa Holdings is a professional spa...

  • Front Desk Receptionist

    3 days ago

    Lahaina, United States The Spa at Hyatt Regency Maui Resort Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offVision insurance The Spa at Hyatt Regency Maui Resort, Mauis only oceanfront, luxury full-service salon and spa, located on Ka'anapali Beach in the picturesque Hyatt Regency Resort is hiring!Company OverviewTrilogy Spa Holdings is a...

  • Front Desk Receptionist

    3 days ago

    Lahaina, United States Spa Soleil and Boutique at The Hyatt Regency Maui Full time

    Benefits: 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Spa Soleil and Boutique, Maui’s only oceanfront, luxury full-service salon and spa, located on Ka'anapali Beach in the picturesque Hyatt Regency Resort is hiring! Company Overview Trilogy Spa Holdings is a professional spa management company...

  • Front Desk Receptionist

    4 days ago

    Lahaina, United States The Spa at Hyatt Regency Maui Resort Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offVision insurance The Spa at Hyatt Regency Maui Resort, Mauis only oceanfront, luxury full-service salon and spa, located on Ka'anapali Beach in the picturesque Hyatt Regency Resort is hiring!Company OverviewTrilogy Spa Holdings is a...

  • Front Desk Operations Supervisor

    7 days ago

    Lahaina, United States Marriott Vacations Worldwide Full time

    PAY: $33.72/HOUR JOB SUMMARY Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and...

  • Front Desk Rep

    2 days ago

    Lahaina, United States Yes& Companies LLC Full time

    Job Type Full-time Description ABOUT THE COMPANY: Soleil Management was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. Our staff of professionals is well-versed in the management services arena and able...

  • Front Desk Manager

    22 hours ago

    Lahaina, United States Marriott Full time

    Marriott Hotels - 45 Kai Malina Parkway [Desk Supervisor] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to...

  • On Call Front Desk Supervisor

    2 weeks ago

    Lahaina, United States Westin Hotels & Resorts Part time

    POSITION SUMMARY Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and...

  • On Call Front Desk Supervisor

    7 days ago

    Lahaina, United States Marriott Full time

    Additional Information Pay: $28-$32/hour, Overnight Shift, On Call Job Number 24070083 Job Category Administrative Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Enter and retrieve information...

  • Destination Sales Executive

    2 days ago

    Lahaina, United States Marriott Full time

    Job Number 23213960Job Category Sales & MarketingLocation The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPartners with the Sales Office to book group events within the group booking parameters. Provides property support by...

  • Retail Sales Associate

    1 week ago

    Lahaina, United States HPM Building Supply Full time

    Job DescriptionJob DescriptionWe are offering a promotional $1,000 sign-on bonus!The minimum starting pay for our Retail Specialist in Lahaina is $20.70 per hour.The expected pay range for a Retail Specialist in Lahaina:Retail Specialist I: $20.70 per hourRetail Specialist II: $21.25 to $24.35 per hourHPM Building Supply in Lahaina, Hawaii is seeking to hire...

  • Retail Sales Associate

    3 hours ago

    Lahaina, United States HPM Building Supply Full time

    We are offering a promotional $1,000 sign-on bonus!The minimum starting pay for our Retail Specialist in Lahaina is $20.70 per hour.The expected pay range for a Retail Specialist in Lahaina:Retail Specialist I: $20.70 per hourRetail Specialist II: $21.25 to $24.35 per hourHPM Building Supply in Lahaina, Hawaii is seeking to hire a full-time Retail Specialist...

  • On Call Front Desk Supervisor>

    2 days ago

    Lahaina, United States Marriott Full time

    Marriott Hotels - 2365 Kaanapali Parkway [ It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow. So where do...

  • Regional Operations Manager

    3 weeks ago

    Lahaina, United States Marriott Vacations Worldwide Full time

    Job Summary Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the...