Regional Operations Manager

3 weeks ago

Lahaina, United States Marriott Vacations Worldwide Full time

Job Summary

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

This is an exempt manager position and will be paid on a salaried basis in accordance with state and federal law.

This position is based on MAUI and is a 100% taskforce position supporting the region's operations teams for our 3 resorts (Marriott's Maui Ocean Club, Westin Ka'anapali Ocean Resort, Westin Nanea Ocean Villas)

Relocation Assistance - Yes

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2-4 years’ experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES

Leading Operations Team

Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. Ensures that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy, and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations and exceeding them.

Managing Property Operations Function(s)

Follows property specific second effort and recovery plan. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Always extends professionalism and courtesy to employees. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Always extends professionalism and courtesy to guests. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with GM & RD. Ensures a viable key control program is in place. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

#J-18808-Ljbffr

  • Assistant Operations Manager

    1 week ago

    Lahaina, United States Hyatt Hotels Corp. Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in...

  • Market IT Manager

    6 days ago

    Lahaina, United States Marriott Full time

    Additional Information This is a Shared Services position, based in Lahaina, Maui. Job Number 23218375 Job Category Information Technology Location Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Contributes general knowledge...

  • Senior Ancillary Revenue Manager

    1 week ago

    Lahaina, United States Marriott International Full time

    Job Number 24062247 Job Category Revenue Management Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? Y Position Type Management JOB SUMMARY Manages rooms and function space inventory and ensures inventory is allocated and restricted...

  • Senior Ancillary Revenue Manager

    7 days ago

    Lahaina, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits. Responsible for building all rates, packages and hotel sales strategy information in the hotel(s)' inventory systems. The position recommends pricing and positioning of cluster properties. In...

  • Senior Ancillary Revenue Manager

    2 weeks ago

    Lahaina, United States Marriott International Full time

    Job Number 24062247Job Category Revenue ManagementLocation The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? YPosition Type Management JOB SUMMARY   Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to...

  • Guest Services Manager

    1 week ago

    Lahaina, United States Marriott Hotels & Resorts Full time

    Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questi Guest Service, Manager, Customer Service, Guest, Operations, Hospitality, Retail, Hotel

  • Restaurant General Manager

    1 day ago

    Lahaina, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionRestaurant General ManagerUpscale CasualOur company is looking for a dedicated Restaurant General Manager that can keep up with our fast-paced serving style. If this sounds like you, apply today for our location in West Maui, HI!Our menu features an array of both local and international cuisine, with a focus on sourcing the...

  • Front Desk Manager

    7 days ago

    Lahaina, United States Marriott Full time

    **Job Number** 23201751 **Job Category** Rooms & Guest Services Operations **Location** The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Desk Manager

    6 days ago

    Lahaina, United States Marriott Full time

    Job Number 23201751 Job Category Rooms & Guest Services Operations Location The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising...

  • Marketing Manager

    1 week ago

    Lahaina, United States Outrigger Hospitality Group Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: As an extension of the Global Brand team, the Marketing Manager is responsible for executing brand standards and marketing strategies at the property to increase brand awareness; communicate the property’s positioning, USPs and brand pillars; cultivate and...

  • Retail Store Manager

    1 day ago

    Lahaina, United States Ohana Pool and Spa Full time

    Job DescriptionJob DescriptionOhana Pool and Spa is expanding its current team and is looking to hire a Store Manager to join our ‘ohana.Our Store Manager oversees the day to day operations of our Retail Space. Candidates must live on the island of Maui or is actively looking ti move to Maui. You will be mainly selling pool chemicals, parts, and other...

  • Guest Service Manager

    1 week ago

    Lahaina, United States Sands Of Kahana Full time

    Apply Job Type Full-time Description Job Summary: The Guest Services Manager is responsible for ensuring that all owners, guests and visitors experience service that exceeds their expectations. Their responsibilities include supervising front desk operations, managing guest inquiries and requests, and leading a team to uphold our standards of...

  • Production Manager Heman Landscaping

    2 weeks ago

    Lahaina, United States Bloom Partners Talent Solutions Full time

    Job Title: Commercial Landscape Production Manager Company: Full-service commercial landscape company Recruiter: Bloom Talent Solutions Location: Lahaina, HI Company Overview Our client is a growing commercial landscape company in beautiful Lahaina, HI, looking for a skilled Production Manager who will play a crucial role in their success. You'll work...

  • Guest Service Manager

    4 weeks ago

    Lahaina, United States Yes& Companies LLC Full time

    Job Type Full-time Description Job Summary: The Guest Services Manager is responsible for ensuring that all owners, guests and visitors experience service that exceeds their expectations. Their responsibilities include supervising front desk operations, managing guest inquiries and requests, and leading a team to uphold our standards of hospitality. Promote...

  • Production Manager

    4 weeks ago

    Lahaina, United States CareerBuilder Full time

    Job Description Job Description Job Title: Commercial Landscape Production Manager Company: Full-service commercial landscape company Recruiter: Bloom Talent Solutions Location: Lahaina, HI Company Overview Our client is a growing commercial landscape company in beautiful Lahaina, HI, looking for a skilled Production Manager who will play a crucial role in...

  • Production Manager

    4 weeks ago

    Lahaina, United States Bloom Partners Talent Solutions Full time

    Job DescriptionJob DescriptionJob Title: Commercial Landscape Production ManagerCompany: Full-service commercial landscape companyRecruiter: Bloom Talent SolutionsLocation: Lahaina, HICompany OverviewOur client is a growing commercial landscape company in beautiful Lahaina, HI, looking for a skilled Production Manager who will play a crucial role in their...

  • Front Desk Operations Supervisor

    6 days ago

    Lahaina, United States Marriott Vacations Worldwide Full time

    PAY: $33.72/HOUR JOB SUMMARY Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and...

  • Event Technician, Audio Visual

    2 weeks ago

    Lahaina, United States Encore - PSAV Presentation Services Full time

    A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Dir Technician, Operations Manager, Audio, Technical, Event, Hospitality, Technology

  • Front Desk Rep

    6 hours ago

    Lahaina, United States Yes& Companies LLC Full time

    Job Type Full-time Description ABOUT THE COMPANY: Soleil Management was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. Our staff of professionals is well-versed in the management services arena and able...

  • Universal Banker

    1 day ago

    Lahaina, United States Central Pacific Bank Full time

    Multiple levels available based on experience. Universal Bankers are able to perform sales, servicing and operational functions in a branch. Assist in managing an assigned portfolio of High Value Clients (HVC) to build and retain customer relationshi Personal Banker, Universal Banker, Banker, Operations, Business Partner, Banking, Deposit