HR ServiceNow Product Owner

2 weeks ago

King Of Prussia, United States Atlas Data Systems Full time
Overview:
The HR Product Owner will be responsible for managing and driving the development of HR technology products that support the delivery of the organization's HR services. This role will be reporting to the Service Delivery Execllence Lead and working closely with the Service Management Technology Enablement Lead and Sr HR and I&T stakeholders (VP/SVP, ED/SD) to identify opportunities for technology enablement, develop product roadmaps, and lead the development and delivery.
The HR Product Owner Lead's mission is to ensure that HR products and services are developed in compliance with established policies, procedures, and quality standards. The HR Product Owners will drive the development of HR products and services that enable the organization to deliver high-quality services to customers and support the achievement of strategic goals.

The HR Product Owner will collaborate with external suppliers to ensure the HR platform is accurately updated and maintained.
While this role is primarily focused on serving the needs of HR and the ServiceNow HRSD product, the potential to expand to other business areas and products exists.

Main Responsibilities and Accountabilities:
  • Collaborate with senior stakeholders from HR, I&T Business Partners and ServiceNow SME's (Enablement Technology Lead, ServiceNow Platform Architect, ITSM Product Owner) to design and build solutions that meet or exceed the technology needs of HR.
  • Serve as primary point of contact for ServiceNow related matters (new demand, issues, etc.) for HR.
  • Develop and maintain a strategic roadmap for the ServiceNow HR product/module, ensuring it supports current and future business needs.
  • Architect HR related business processes in ServiceNow leveraging OOTB capabilities and best practices.
  • Ensure compliance with relevant industry standards and regulations.
  • Provide consultative technical leadership to the HRSD business analysts and development team(s)Provide strategic recommendations around technical best practices & industry trends
  • Troubleshoot and resolve complex technical issues related to the HRSD product/module
  • Act as Subject Matter Expert (SME) for HRSD regression and integration testing
  • Define, guide, and support the execution of our technical governance processes
  • Lead the development and delivery of HR product and services that enable HR capabilities, ensuring that they meet customer needs and are delivered on time, within budget, and to the required level of quality.
  • Serve as the primary point of contact for the development team, providing guidance and direction on product features, prioritization, and delivery timelines.
  • Define and maintain product backlogs, working with the development team to ensure that user stories are well-defined, properly prioritized, and effectively communicated to the development team.
  • Develop and maintain strong relationships with stakeholders across the organization, including business owners, IT teams, and vendors.
  • Monitor product performance and user feedback, making recommendations for product improvements and enhancements as necessary.
Experience:
  • 7+ years of relevant experience
  • 2+ years of proven ServiceNow Architecture experience
  • Knowledge of HR function, processes, and best practices
  • Experience with the ServiceNow HR Service Delivery product
  • Proven experience as a ServiceNow product owner
  • Expert knowledge of and/or hands-on experience with ServiceNow products and capabilities, including but not limited to ITSM, HRSD, PSM, ITOM, SPM, Employee Center, ATF
  • Proficiency in scripting languages (JavaScript, PowerShell) and API integrations within the ServiceNow platform
  • Experience working in an agile environment
  • Excellent problem-solving skills and ability to provide innovative solutions to complex challenges.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
  • ServiceNow certifications, such as Certified Implementation Specialist, Certified Application Developer, or Certified Technical Architect
  • Experience working with Intelligent Agents and process automation
  • Experience working in biotech or industry with similar regulatory requirementrs

Competencies:
Product management: ability to manage the full product lifecycle, from ideation to launch, and to ensure products are developed to meet customer needs and business objectives
Technical expertise: knowledge of HR product technology and technical skills required to develop and manage IT products.
Agile methodology: knowledge of agile methodologies and ability to apply them to product development processes
Communication and collaboration: ability to communicate effectively with stakeholders, collaborate with cross-functional teams, and build strong relationships with customers and partners
Problem-solving: ability to identify and solve complex problems and make decisions in a fast-paced environment
Excellent knowledge of service management technologies and tools
Experience driving adoption of transformational initiatives and large-scale change management projects

Education
Bachelor's degree in Computer Science, Information Technology, or a related field

Who you will be working for:
Atlas is a global strategic consulting firm, focused on the life sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in the Life Sciences depend on over four hundred Atlas consultants to ensure they have the capabilities that will give them the ability to succeed.
Why join the Atlas A-team of Consultants:
  • Opportunity - Atlas has deep life sciences industry roots and a reputation with our clients for having superior quality consultants
  • Meaningful Work - You will be part of the solution to help clients accomplish their patient first missions
  • Culture - We are proactive, highly accountable, and high touch
  • Solid - We have been delivering exceptional consulting talent for over 23 years
  • Depth & Breadth of Collaborative Client Relationships They depend on us to design strategic teams, which can produce and drive outcomes
  • We are experts at Project Management, Portfolio Operations, Agile Services, Change Management and Talent/Organizational Design
  • Benefits: Opportunity for a consulting career average tenure of our consultants is over 2.5 years, with many here for over 7
  • A-team of support behind you We are all about making you successful
  • Mutual trust We build mutual trust and encourage respect and cooperation among team members

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed.

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