UAM (User Access Management) Team Lead

3 weeks ago

King of Prussia, United States HCLTech Full time

Title – UAM (User Access Management) Team Lead

Job Type - Full Time

Location - King of Prussia, PA (Onsite from day - 1)


Coordinate with Business understand requirement and work with technical teams to define access management workflows. Should be able to identify access management workflow enhancements/improvements and work on them.

Follow SOP instructions for manual user access provisioning, de-provisioning, recertification.


  • Document End User and Service Account provisioning procedures, including bulk account provisioning, and in compliance with customer security policies, including:

· Develop a quick reference guide for the account provisioning SOPs.

· Develop a quick reference guide for 3rd party managed applications.

· Develop a guide capturing any exception approval processes for business applications

· Develop list of target applications

· Publish the quick reference guide to a customer central repository.

· Obtain approval from the customer designated personnel.

· Perform a quarterly review of the SOPs; and


  • Conduct awareness campaigns in support of OCM activities for End Users to increase SOP adoption rate, improve IAM capabilities and eliminate manual, error-prone access management procedures, including access requests, approvals, and reviews.
  • Perform account provisioning and delegated administration for both End User and Service Accounts, including:


· Track access requests using ServiceNow and Saviynt IAM system

· Verify all approvals required to provide requested access have been obtained prior to account creation.

· Perform user account provisioning in Active Directory and other LDAP directories as required.

· Perform manual account provisioning for applications that are not enabled for auto provisioning.

· Configure and modify auto provisioning workflows as required to optimize provisioning activities.

· Configure and modify existing auto provisioning workflows when requested by customer -designated personnel.

· Detect and remove stale, orphaned and duplicate accounts monthly, after first obtaining approval from customer.

· Provide delegated administration privileges and support as required by customer; and

· Create communications templates for customer approval, for use when sending emails to requestors or new employee managers as part of provisioning workflows.


  • Support access governance activities for applications integrated with Saviynt, including:

· Provide support as requested for the recertification process for all applications enabled with auto ID provisioning for temporary End Users.

· As required by customer, provide periodic reports on which users have access to auto-provisioned Applications.

· Ensure that proper access is enabled for all users in accordance with the feedback received from customer reviewers on the list described in paragraph (ii) above; and

· Reconcile identities with identity status (i.e., active, inactive) between HR system and Saviynt


  • Maintain a base level of access administration knowledge of the specific business applications.
  • Conduct periodic reviews, as appropriate, to validate that individual employee and Service Account access to programs and libraries is appropriate for Provider-operated Systems, notifying Customer of any discrepancies promptly.
  • Perform de-provisioning processes daily for both End User and Service Accounts based upon customer-provided termination list.
  • Perform End User and Service Accounts clean up based on the accounts list shared by IT security compliance and Identity Governance team.

· Dormant Accounts

· Orphan Accounts

· Duplicate Accounts

· Test Account


  • Develop and maintain the ability to de-provision End User and Service Accounts (emergency termination) within 3 hours of notification from customer.
  • Provide weekly, fortnightly and monthly status report.
  • Provide ad hoc reports as required to internal customer teams, including user access at organization or Application level, periodic end-to-end user reconciliation (e.g., match users and user access to HR System active users).


  • Proficiency in deploying and configuring access management tools and technologies, such as Active Directory, LDAP, Azure AD, Okta, SailPoint, CyberArk, etc.
  • Strong understanding of regulatory compliance requirements (e.g., GDPR, HIPAA, PCI DSS, SOX) and security frameworks (e.g., NIST, ISO 27001) related to access control and identity governance.
  • Excellent analytical and problem-solving skills, with the ability to assess complex access control issues, identify root causes, and propose effective solutions.
  • Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and articulate technical concepts to non-technical audiences.
  • Relevant certifications such as CISSP, CISM, CISA, CompTIA Security+, or vendor specific IAM certifications are a plus.
  • Must be proficient in MS Excel or PowerBI
  • Experience in managing mid to large size team.

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