Welcome Services Concierge

3 weeks ago


Milwaukee, United States Advocate Health Full time
  • Successfully manage the first and last impressions of the facility
  • Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
  • Answer telephone and make calls to department, units and outside organizations as requested
  • Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
  • Properly communicate with all departments and transport companies on behalf of patients/visitors
  • Partner with all hospital staff
  • Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
  • Assist in maintaining a smooth traffic flow at the entrances to the facility
  • Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
  • Physically assist patients in/out of vehicles
  • When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

Physical Requirements and Working Conditions:

Ability to stand and walk throughout work area approximately 95% of the workday

Ability to withstand exposure to weather elements - both extreme cold and heat approximately 95% of the workday

Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting

Ability to tolerate minimal exposures of odors from auto emissions/gasoline

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Knowledge, Skills & Abilities Required:

  • Life support training courses may be required dependent on department discretion
  • Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
  • Intermediate computer skills (prior Epic experience is a plus)
  • Must be extremely accurate in a fast paced environment
  • Ability to manage multiple demands and priorities
  • Demonstrated ability to work as part of a team, independently and collaboratively

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