Customer Support Representative

3 weeks ago

Charlotte, United States Workwear Outfitters Full time

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee and we employ more than 5,800 people in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty, Work Authority, Workrite Fire Service, Chef Designs, CritiCore, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel. This position supports our CritiCore brand.

Our Purpose: "We champion and empower workers who make our world work better"

Major benefits include medical, vision and dental, Life and Disability coverage.

Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.

What You Will Do as a Customer Support Representative:

This position serves as Customer Support Representative for all divisions of CritiCore Inc. (Uniform, Transportation, and Allergy). The position is the inside contact for all CritiCore Inc. accounts and works with CritiCore dedicated inside reps covering those accounts. The position interacts with CritiCore employees by entering orders, providing ship dates, resolving issues, issuing samples, issuing Return Authorizations, etc. This position is the internal liaison with other areas of the company (Operations and Finance).

How You Will Make a Difference:

  • Maintain data accuracy within the ERP system and with CritiCore customers.
  • Monitor business conditions and suggest improvements and advise of potential threats to CritiCore Inc. Sales and Management where appropriate
  • Create Return orders and labels
  • Manage open orders to reduce the amount of past due orders
  • Customer portal order acknowledgment
  • Create customer logins for CritiCore portal
  • Create reports as requested.
  • Customer cross reference imports
  • Other duties as requested by supervisor.

Skills for Success:

  • Effective written and verbal communication skills
  • Familiarity with or ability to learn basic textile/apparel manufacturing and distribution
  • Ability to multitask and handle a large workload and the ability to complete tasks accurately and with required urgency
  • Must have exceptional organization and problem solving skills
  • Proficient in usage of, or ability to quickly learn, PC applications including MS Office Suite, MS Dynamics AX, Dynamics NAV or similar ERP

CritiCore Values:

Team members are expected to follow and live the values of CritiCore:

  • Be Honest: Address issues openly and transparently so we can arrive at the fair and right thing to do.
  • Take Initiative: To solve problems, advance our business, grow personally, and give back to the community.
  • Show Respect: For the needs of customers, the environment, our business, and each other.
  • Be Accountable: For the commitments we make to our customers, vendors, families, and each other.

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