Customer Quality Representative

1 week ago

Erlanger, United States ADM Full time

Job Description Customer Quality Representative - Erlanger, KYThis is a full-time, exempt position.Job Summary:The Customer Quality Representative within the Flavors Business Unit will act as the liaison between customers and internal departments such as manufacturing sites and warehouses on all relevant quality-related matters. The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality-based support for the ADM commercial, sales, customer service, and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day-to-day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Customer Quality Manager.Essential Job Functions:Provide quality support for ADM WILD Flavors Business Unit associated productsHandle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfactionLiaise between customers and internal departments as applicable on all relevant quality related mattersIdentify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessmentsCommunicate with customer base on all facets of quality and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans and product quality issuesDocument any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customerParticipate in customer audits as neededAssist Product Stewards, business, and sales managers with relevant projectsMaster information systems as needed to effectively perform tasksRespond to customer requests for standard/non-standard documentation and questionnaires as neededJob Qualifications:Bachelor's degree required, in a science discipline preferredMinimum of 3 years with quality or technical related experience preferredAbility to understand technical properties and functionality of ingredientsStrong organizational skills, including excellent written and verbal communication skillsDeveloped interpersonal techniques, customer focusedAbility to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activitiesExcited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check.
"AJCIND" REF:81566BR

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