Operations Support Lead II

3 weeks ago


Jacksonville, United States Disability Solutions Full time
Job Description:

Job Description:
This job is responsible for supporting the business in meeting operational goals by performing a wide array of functions and assisting managers in ensuring employees readiness. Key responsibilities may include creating and automating business reporting, administering bank or LOB programs/policies/procedures, remediating complex system issues, and provisioning employees with the tools necessary to assist clients. Job expectations include strong knowledge of operations and keen attention to detail. Key stakeholders include team and site leaders, on-site support, platform and change managers. Critical on-site support provided to employees with tools needed to assist clients (equipment, system access, etc.) and to partner with leadership on site.

LOB Job Description:

Role will be supporting the Advanced Client Solutions team. Functions may include ongoing daily, weekly, and monthly responsibilities. These tasks include audits, reporting, triaging complex issues, provisioning access requests, function as on-site support for LOB population, and handle technological initiatives for our LOB. Additionally, they support coordination of certain projects, process improvement, management of risk activities, and business continuity.

Required Qualifications:
  • 2+ years related experience in a business support or administrative function
  • Customer centric approach to problem resolution
  • Ability to influence and lead site-wide initiatives
  • Advanced proficiency in MS Office products: SharePoint, Word, and PowerPoint, Excel (including: Macro's, pivot tables, charts/graphs, etc.)
  • Experience handling sensitive business information
  • Attention to detail
  • Ability to communicate with all levels of leadership
  • Highly organized and motivated self-starter who can deliver results with minimal direction
  • Strong written and oral communication skills
  • Able to balance multiple and competing priorities in an extremely fast paced environment
  • Excellent relationship and team building skills with the ability to drive collaboration across diverse groups


Desired Qualifications:
  • Previous leadership/management experience in a call center environment


Shift:
1st shift (United States of America)

Hours Per Week:
40
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