Phone Operator

2 weeks ago


Springfield, United States Mindlance Full time

Job Title: Phone Operator

Job Location: Springfield, MA / onsite

Zip Code: 01111

Top 3/5 Skills: Phone Operator, incoming calls, transferring calls, telephone, switchboard

Additional Job Details:

Job Responsibilities:

  • Operate communication systems, such as telephone and switchboard.
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Route emergency calls appropriately.
  • Relay and route written and verbal messages.
  • Contact security staff members when necessary.

Role Characteristics:

  • Possess strong written and oral communication skills.
  • Exhibits exceptional Customer Service skills.
  • Applies basic production, operational, administrative skills in procedures, techniques and/or equipment.
  • Follows written or verbal instructions or procedures.
  • Can apply knowledge to handle routine problems but often seeks guidance with unfamiliar situations.
  • Routinely performs work of limited scope and authority to make decisions that instructions and procedures will allow.


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