Senior Office Assistant, Hematology Oncology, Newark

4 weeks ago

Newark, United States ChristianaCare Full time

ChristianaCare's Helen F. Graham Cancer Center is looking to hire a Full time Senior Office Assistant to support the Hematology Oncology practice.

The Senior Office Assistant is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Sr. Office Assistant serves patients with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient. In Addition, The Sr. Office Assistant assists with the training of Office Assistant staff and provides guidance to Office Assistants with workflow questions and will be expected to cross cover front desk if needed due to call outs

Work Schedule:

  • Monday- Friday: 8am- 4:30pm

  • No weekends or holidays.

  • Opportunity for great work-life balance

Key Responsibilities

  • Assists with the training of Office Assistant Staff

  • Subject Matter Expert on Office Assistant operations/procedures/processes

  • Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes

  • Responsible for inventory management

  • Schedules appointments with awareness of insurance, provider, and location for virtual and on-site appointments

  • Greet and interact with patients in a professional manner, virtually or on-site in order to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 

  • Collects payments according to insurance requirements

  • Verifies insurance coverage & coordinates referrals

  • Performs day end reconciliation of appointments & payments received.

  • Performs other related duties as required.

Benefits & Incentives

  • Full Medical, Dental, Vision, Life Insurance, etc.

  • Two retirement planning offerings, including 403(b) with company contributions.

  • Generous paid time off with annual roll-over and opportunities to cash out.

  • 12 week paid parental leave.

  • Tuition assistance

  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more

Qualifications:

  • High School Graduate or Equivalent

  • 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred.

Interested candidates should attach an updated copy of their resume during the application process.

Why ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings.

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