PATIENT SCHEDULING SPECIALIST
4 weeks ago
The Patient Scheduling Specialist is responsible for managing all incoming calls, schedule patients at multiple clinic locations and obtaining prior authorizations for ordered procedures.
- Projects a positive and personal image under all circumstances.
- Able to utilize appropriate computer and phone systems.
- Answer all incoming calls to schedule patients for appointments at multiple clinic sites.
- Answers and responds to external and internal phone calls in a timely manner. Check and responds to emails in a timely and professional manner.
- Completes prior authorizations and appeals completely, accurately, and promptly.
- Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization.
- Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from Providers and Manager as needed.
- Maintains accurate, up-to-date documentation of area serviced and volumes for tracking and trending
- Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.
- Performs other duties as assigned.
Education:
- High School Diploma or equivalent required
Experience:
- Excellent organizational, oral & written communication skills required
- At least one year of medical office experience preferred
- Medical terminology preferred
Licensure:
- None required
Certification:
None required
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