PATIENT SCHEDULING SPECIALIST

4 weeks ago


Louisville KY USA, United States UofL Health Full time

The Patient Scheduling Specialist is responsible for managing all incoming calls, schedule patients at multiple clinic locations and obtaining prior authorizations for ordered procedures.


  • Projects a positive and personal image under all circumstances.
  • Able to utilize appropriate computer and phone systems.
  • Answer all incoming calls to schedule patients for appointments at multiple clinic sites.
  • Answers and responds to external and internal phone calls in a timely manner. Check and responds to emails in a timely and professional manner.
  • Completes prior authorizations and appeals completely, accurately, and promptly.
  • Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization.
  • Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from Providers and Manager as needed.
  • Maintains accurate, up-to-date documentation of area serviced and volumes for tracking and trending
  • Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.
  • Performs other duties as assigned.

Education:

  • High School Diploma or equivalent required

Experience:

  • Excellent organizational, oral & written communication skills required
  • At least one year of medical office experience preferred
  • Medical terminology preferred

 

Licensure:

  • None required

Certification:

None required



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