Service Delivery Lead, GenAI, Trust and Safety

4 weeks ago


New York NY, United States Google Full time

Minimum qualifications:Bachelor's degree or equivalent practical experience.13 years of experience overseeing operations.
Experience in people management.Preferred qualifications:15 years of experience overseeing operations, and 10 years of experience in team leadership, people management, cross-functional team leadership.Experience in operational management of production workflows, with ability to forecast, manage, design, troubleshoot, and repair individual operational processes and systems of related/linked operational processes.Experience in vendor management and/or managing extended workforce operations and strategic sourcing.Experience making business decisions, including identifying gaps or business needs, and innovating and scaling solutions.Experience with process improvement methodology (e.g. Six Sigma) and workforce management practices.Ability to handle multiple senior stakeholders, influencing strategy and execution at all levels. About the job Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.In this role, you will be responsible for managing human review operations in support of GenAI and other emerging products. You will collaborate across teams to develop operating models and solutions to meet business needs while mitigating risk, improving insights, and realizing optimization opportunities.At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.The US base salary range for this full-time position is $198,000-$282,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Lead a team responsible for the delivery of scaled  human review operations; ensure achievement of business outcomes and goals across all dimensions - program, vendor, and/or site level as applicable. Manage performance inclusive of quality and applicable KPIs.Ensure operations and supplier performance adhere to Google policy/standards and contractual obligations.Develop and manage the extended workforce strategy in line with the GenAI roadmap.Manage the long-term health of the operations by identifying and preempting areas of risk or concern  with suppliers, stakeholders, and business partners.   Maintain strong relationships with suppliers and internal stakeholders. Serve as a key point of contact and escalation point.



  • New York, United States Workato Full time

    Job DescriptionJob DescriptionAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any...


  • New York, United States Workato Full time

    Job DescriptionJob DescriptionAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any...


  • New York, United States Workato Full time

    Job DescriptionJob DescriptionAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any...


  • New York, United States Meta Full time

    Meta is looking for an experienced, self-motivated Operations leader to join the Product Data Operations (PDO) team leading our work in GenAI. The PDO GenAI team provides critical data labeling that powers AI products across Meta’s family of apps. As the Head of the PDO GenAI team, you will be responsible for setting the strategy for Meta’s AI labeling...


  • New York, New York, United States Meta Full time

    Summary: Meta is looking for an experienced and motivated Program Manager to drive strategic programs for GenAI Product Data Operations (PDO). Product Data Operations delivers human data and labels that power Meta's AI products. As a Program Manager you will play a pivotal role in driving the success of GenAI programs by driving large scale cross-functional...

  • GenAI Program Manager

    3 weeks ago


    New York, New York, United States Meta Full time

    Summary: Meta is looking for an experienced and motivated Program Manager to drive strategic programs for GenAI Product Data Operations (PDO). Product Data Operations delivers human data and labels that power Meta's AI products. As a Program Manager you will play a pivotal role in driving the success of GenAI programs by driving large scale cross-functional...


  • New York, United States Meta Full time

    **GenAI, Social Marketing Manager Responsibilities**: - Execute high-quality social editorial work in a fast-paced, dynamic work environment - Lead and collaborate on XFN projects to support GenAI products and respond to urgent needs, preempt issues and address concerns in collaborative and timely fashion - Grow the company’s social presence around GenAI...


  • New York, United States Sama Full time

    Business Development Representative (GenAI) The Sama Go-To-Market Team is enabling the future of responsible GenAI development. We're looking for an enthusiastic, motivated Business Development Representative (BDR) who loves to work at the cutting-edge of technology, create new relationships with clients and sell solutions that drive an ethical supply chain...


  • New York, United States Meta Full time

    **GenAI Content Manager Responsibilities**: - Improving the quality of the team's work across multimodalities, including text, image, video and speech. - Leading through influence and collaboration within GenAI Content team and relevant stakeholders. - Finding content-oriented solutions for some of the biggest GenAI challenges, and rallying the team and...


  • New York, United States META Full time

    Summary: GenAI Social is seeking a Social Marketing Manager with deep experience in social media and passionate about technology and product development. The GenAI Social team is comprised of product, communications, social and digital marketers with an excitement for the future of GenAI. This end-to-end marketing role's responsibilities include, but is not...

  • Director, Trust

    2 months ago


    New York, NY, United States InterActiveCorp Full time

    We are looking for an experienced leader who brings a strong mix of leadership, operational rigor and business acumen to help establish the vision and drive the execution of Vimeo’s Trust & Safety operations. This role will report into the VP of Customer Support and will span all of Vimeo’s products and business segments. You will build out and lead...


  • New York, United States Amazon Web Services, Inc. Full time

    Are you a customer-obsessed builder with a passion for helping customers achieve their full potential?Do you have the business savvy, Generative AI, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Do you want to join one of the fastest-growing...


  • New York, United States ApTask Full time

    About Client:  The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment. Client anticipates and leads change to remain in the leader’s quadrant for...


  • New York, United States ApTask Full time

    About Client: The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment. Client anticipates and leads change to remain in the leader's quadrant for...


  • New York, United States TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. **Why Join Us**: Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Director, Trust

    2 months ago


    New York, United States Vimeo Full time

    Job DescriptionJob DescriptionWe are looking for an experienced leader who brings a strong mix of leadership, operational rigor and business acumen to help establish the vision and drive the execution of Vimeo's Trust & Safety operations. This role will report into the VP of Customer Support and will span all of Vimeo's products and business...

  • Director, Trust

    1 week ago


    New York, United States Vimeo Full time

    Job DescriptionJob DescriptionWe are looking for an experienced leader who brings a strong mix of leadership, operational rigor and business acumen to help establish the vision and drive the execution of Vimeo's Trust & Safety operations. This role will report into the VP of Customer Support and will span all of Vimeo's products and business...


  • New York, United States Capgemini Full time

    **Job Title**:Generative AI Solution Architect **Location**:New York **Duration**: Full time **Key Responsibilities**: **Generative AI GenAI** - Who you will be working with? Capgemini Insights Data I D is a Global Business Line focused on helping organizations become truly data and insight driven by leveraging technologies such as Cloud and Artificial...


  • New York, United States Capgemini Full time

    **Job Title: Digital Marketing Analytics** **Location**:New York** **Duration: Full time** **Responsibilities**: **Generative AI GenAI** - Who you will be working with? Capgemini Insights Data ID is a Global Business Line focused on helping organizations become truly data and insight driven by leveraging technologies such as Cloud and Artificial...


  • New York, United States TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. **Why Join Us**: Creation is the core of TikTok's...