SPECIALIST

2 weeks ago


Benton IN USA, United States HCL Technologies Ltd. Full time
Job Description (Posting).

Job Title: Remote Desktop Support analystReporting to: Remote Desktop Support LeadMinimum Experience 1-3 Years of Service desk / Remote Desktop support As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician.Job Description As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide remote support over the phone or chat to customer that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform software updates, Configuration changes, or Software installations. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Hands on experience on Windows/MS Office Troubleshooting. Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. Install software for and troubleshoot a wide range of applications. Conduct remote troubleshooting, Guide users with simple, step-by-step instructions. Understanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies. Desired Qualifications: BS/BA/BE in Computer Science, Information systems, or an equivalent combination ofeducation or Experience: One to three years of experience in service delivery and End user hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Should be comfortable with night shifts. Good Experience of Incident Management/ITIL Process. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

  • Benton, United States Martin-Brower Full time

    Pay Transparency Statement: The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a...


  • Benton Harbor, United States Whirlpool Corporation Full time

    Currently, Whirlpool is seeking qualified candidates for an open Senior Sourcing Specialist position to join our Equipment Procurement team at our Riverview location in Benton Harbor, Michigan. In this role, you will develop and manage the business r Sourcing, Equipment, Specialist, Senior, Project Management, Business Services, Development

  • Specialist

    2 weeks ago


    Benton, United States HCL Technologies Ltd. Full time

    Job Description (Posting). Job Title: Remote Desktop Support analystReporting to: Remote Desktop Support LeadMinimum Experience 1-3 Years of Service desk / Remote Desktop support As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position...

  • Specialist

    2 weeks ago


    Benton, United States HCL Technologies Ltd. Full time

    Job Description (Posting). JD attached (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update...


  • Noblesville, IN 46060, USA, United States Medical Professionals Full time

    As a Patient Access Specialist, you have a rewarding opportunity to join a company that is a fully integrated healthcare provider, meaning our services include primary medical care, behavioral health, recovery services and residences, as well as prog Patient Access, Specialist, Patient, Healthcare, Behavioral Health, Staffing


  • Benton, ME 04901, USA, United States Northern Light Health Full time

    Northern Light Home Care and HospiceDepartment: Home Health - WatervillePosition is located: Northern Light Home Care and Hospice WatervilleWork Type: Full TimeHours Per Week: 40.00Work Schedule: 8:00 AM to 5:00 PMSummary:The Wound Ostomy Specialist/RN is a fully competent expert practitioner of nursing. The incumbent is responsible for the practice of...


  • Noblesville, IN 46060, USA, United States Carter Lumber Company, Inc. Full time

    A Carter Lumber Delivery Specialist Non-CDL is responsible for transporting and dropping off materials while providing professional customer service to contractors and do-it-yourselfers. This is accomplished by appropriately using company vehicles an Delivery Specialist, Delivery, Specialist, Customer Service, Inventory Control, Materials, Construction,...


  • Granger, IN, USA, United States Beacon Health System Full time

    Full-time3245 Health DriveFitness/WellnessDayBeacon Health System�s Wellness Performance Specialist work within an embedded medical model; working directly with high school students on-site at an assigned school. As a Wellness Performance Specialist, this position will work directly with School�s athletic programs and Wellness curricular classes in...


  • Benton, ME 04901, USA, United States Northern Light Health Full time

    Northern Light Home Care and HospiceDepartment: Home Health - WatervillePosition is located: Northern Light Home Care and Hospice WatervilleWork Type: Full TimeHours Per Week: 40.00Work Schedule: 8:00 AM to 5:00 PMSummary:The Wound Ostomy Specialist/RN is a fully competent expert practitioner of nursing. The incumbent is responsible for the practice of...


  • Benton Harbor, United States The Center for Growth and Independence Full time

    **Reports to: Office Supervisor** **Job Overview**: The Customer Service Specialist will interact with the company?s clients, staff members, community members, etc. by addressing inquiries and resolving complaints. This position will also act as The Center?s Safety, Accessibility, Risk (SAR) Officer by chairing the SAR Committee. This position will also...


  • Columbus, IN, United States Mindlance Full time

    *Job Title*: Purchasing Specialist / Supply chain Specialist / Sourcing Specialist *Location*: Columbus, IN *Job Description: *· knowledge and professional experience managing sourcing activities · RFQs/ Quotations experience. · analyzing and making decisions with total cost reduction · Knowledge with Oracle / ERP software and systems also a plus. *About...


  • Benton Harbor, United States Riverwood Center Full time

    Job DescriptionJob DescriptionAt Riverwood Center we have a team of caring and committed professionals providing a wide array of personalized services to individuals with behavioral health, intellectual & developmental disabilities and substance use disorders. Riverwood Center is located in beautiful Southwest Michigan with staff at seven sites across...


  • Benton Harbor, United States Riverwood Center Full time

    Job DescriptionJob DescriptionAt Riverwood Center we have a team of caring and committed professionals providing a wide array of personalized services to individuals with behavioral health, intellectual & developmental disabilities and substance use disorders. Riverwood Center is located in beautiful Southwest Michigan with staff at seven sites across...

  • Senior Specialist

    2 weeks ago


    Benton, United States HCL Technologies Ltd. Full time

    Job Description (Posting). This is for DSS role (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge...


  • Benton, United States LifePoint Hospitals Full time

    Job Specifications/Qualifications Two (2) years prior experience in a Cardiovascular Catheterization Laboratory preferred. Education High School Diploma or equivalent preferred. Completion of a formal radiologic technology course in an AMA approved school and must be trained in CVIR or a graduate of a CVIR school. Certificates, Licenses,...

  • DELIVERY SPECIALIST

    3 weeks ago


    Evansville, IN 47712, USA, United States Arona Home Essentials Full time

    Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate 56 stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Missouri, Kentucky, Puerto Rico, New York, Pennsylvania and Indiana. We are...


  • Mooresville, IN 46158, USA, United States PacMoore Corporation Full time

    Inventory - Coordinate cycle counts for PacMoore and for every customer requesting a count - Run daily cycle counts from Traverse reports to get a complete warehouse cycle count completed every quarter - Complete warehouse work order count requests f Specialist, Warehouse Manager, Cycle, Forklift Operator, Lift Operator, Manufacturing, Inventory

  • DELIVERY SPECIALIST

    3 weeks ago


    Evansville, IN 47725, USA, United States Arona Home Essentials Full time

    Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy.  We are built on a foundation of excellence, customer focus, quality products and services. We operate 56 stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Missouri, Kentucky, Puerto Rico, New York, Pennsylvania and Indiana.  We...


  • Indianapolis, IN 46218, USA, United States Community Health Network Full time

    Join CommunityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits...


  • Richmond, IN, United States Benchmark Human Services Full time

    Benchmark Human Services Employment Services Sign-On Bonus: n/a Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people of all ages at home, at work, and in the community through residential programs,...