PATIENT SERVICES REP
4 weeks ago
Join our team as a days shift, full-time, Orthopedics Clinic Patient Service Rep in Tulsa, OK.
Fulfilling your purpose begins here:
People First, Always. Here's how we take care of our people:
* Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more
Your team is bigger than your department:
* Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.
* We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
* Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
* Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
* Review face sheet with patient at time of visit and has patient sign sheet verifying information.
* Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
* Receive payment for co-pays, co-insurance, and outstanding balances.
* Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
* Monitor and maintain waiting room and work area to ensure a clean and professional environment.
* Is knowledgeable of the location and contents of the SDS manual.
* Limit access to patient/employees information on a job related need to know basis.
* Demonstrate effective verbal and written communication.
Qualifications
Job Requirements:
* High School Diploma or GED
Preferred Job Requirements:
* Previous customer service experience
* Previous medical office experience
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