PATIENT SERVICES REPRESENTATIVE, ED

2 weeks ago

Ithaca NY USA, United States Cayuga Medical Center Full time

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer

Shift Information: Days/Evenings (Flex):
Day/Evening flex hours range from 7a-11p.
Our shifts are: 7a-3p, 7a-7p, 11a-7p, 11a-11p, 3p-11p. We work in 8 or 12 hour shifts.
It's important this position be flexible in their shift hours.
We do work in the Fashion of 2- 8 hour shifts and 2-12 hour shifts a week allowing for 3 days off.

Position Overview: We are looking for an enthusiastic and organized Patient Service Representative to join our team. A Patient Service Representative's responsibilities include various activities related to patient intake, such as greet and check-in patients, verify/update patient demographics, assist patients with filling out consent forms, receive and process cash and credit card payments for medical services rendered. Initiate calls, pages and triage phone calls. Assists in admissions, discharges, transfers and fulfills other customer service or clerical duties. Position benefits are flexible hours and a self-scheduling system allowing to choose preferred schedule.

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Minimum Qualifications:

  • High school diploma or equivalent
  • Professional manner and appearance
  • Strong interpersonal and communication skills
  • Meticulous attention to detail
  • Proficient in Microsoft Office Suite (Word, Outlook) • Knowledge of medical terms and practices preferred
  • Ability to work independently

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.



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