Oncology Patient Representative

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer

All the duties and standards within this document will be performed applying the mission and values of the Cayuga Medical Center; and in accordance with the code of conduct, established policies, procedures, and guidelines within the department and the Hospital. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

Position Overview: Provides non-clinical support to all providers, the clinical staff and patients of the Oncology Service line.

What you'll do:

• Patient Registration
• Accurately obtains or verifies complete patient demographic information
• Accurately obtains and verifies current patient insurance information
• Accurately obtains required registration documents per Cayuga Medical Center policies
• Support Team non-registration tasks
• Answer phone for all incoming calls and direct them to the correct area
• Provide document management for department - includes importing electronic files into Aria or the scanning of documents into Aria
• Responsible for confirming the successful transmission of all faxes sent from the Aria software
• Assist with obtaining prior authorizations for either IV drugs or oral medications as required
• Assist with the rescheduling of patients as necessary due to provider schedule changes
• Assist with the proper processing of disability paperwork, including sending medical records as needed
• Processes both incoming and outgoing requests for medical records
• Processes incoming mail and distributes it appropriately throughout the department
• Act quickly to address any patient concerns or questions as they arise
• Processing Provider Orders
• Schedule office and/ or treatment visits as ordered
• Schedule lab appointments for the CHOA draw station or fax orders to outside draw centers based on patient request
• When required initiates the prior authorization investigation for all scans or procedures
• Once authorization has been obtained are responsible for contacting central scheduling and scheduling imaging or procedure appointments based on patient preference.
• Ensures that completed orders and required documentation are faxed to the correct performing location.
• Contact patients, via phone, to update them as to date and time of scheduled scans or procedures that are not scheduled while patient is in the office.
• Provides test preparation instructions to patients as required
• Referrals to outside physicians - contacts the office via phone and send required documents
• Follows up with outside offices as needed to ensure that requested consult appointments have been scheduled.
• Contacts patients via phone to provide them with appointment date and time.
• Assists with obtaining records from outside providers following established procedure.

Minimum Qualifications:

• Education: High school diploma or GED equivalent.
• Experience (minimum): 1 year as a receptionist in a medical office/ clinic/or department or 2-years' experience in a related healthcare field.
• Skills/Abilities: Requires knowledge of laws, regulations, and policies governing release of information, use of medical records and research (e.g. HIPAA, HITECH, The Common Rule); safeguards for maintaining confidentiality of protected health information; state legal reporting requirements.
• Licenses/Certificates/Registrations: None

At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.

If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org

Cayuga Health System Commitment to Diversity, Equity & Inclusion

Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.

Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.