RESIDENT RESOLUTIONS COORDINATOR
3 weeks ago
You will work at our Residences at Capital Crescent Trail.
Our Resident Resolutions Coordinator is a very active and fast-paced/ high - volume job. You will be working directly with any new or current resident and assist them with any requests or questions.
A bit more about what you'll do…
* Responds to and manages resident complaints and or service issues
* May coordinate with appropriate staff to address and resolve resident concerns.
* May help with other resident related issues as assigned.
* Essential Functions: Supports residents during the move-out process which may include notice to vacate and resident transfers.
* Follows-up with residents who have issued work order/service requests or expressed issues/concerns with the community.
* Assist residents with any need
* Register cars to park on-site
* Register pets for existing residents
* Enter in service requests for residents
* Answer questions regarding service requests
* Send communication to residents
* Responds to and manages resident complaints and/or service issues
* Contact residents about policy violations
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