PATIENT SERVICES COORDINATOR I

3 weeks ago

MIDDLEBRG HTS OH USA, United States Lone Peak Dental Group Full time
**Job Summary:**
As a Patient Services Coordinator I, you will be responsible for providing exceptional customer service and administrative support in a healthcare setting. You will assist patients with inquiries, appointment scheduling, and ensuring a positive experience throughout their visit.

**Qualifications:**
- High school diploma or equivalent required; Associate's degree preferred
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with medical terminology and practices is a plus
- Proficiency in basic computer skills and electronic health records systems

**Responsibilities:**
- Greet and assist patients in a friendly and professional manner
- Answer phone calls and emails, addressing inquiries or directing them to the appropriate personnel
- Schedule appointments and coordinate patient referrals
- Maintain patient records and ensure accuracy of information
- Verify insurance coverage and assist with billing inquiries
- Collaborate with healthcare providers and staff to ensure seamless patient care
- Adhere to confidentiality and privacy regulations in handling patient information
- Assist with general administrative tasks as needed

**Working Conditions:**
- Full-time position in a healthcare facility
- May require occasional evening or weekend hours
- Fast-paced environment with frequent patient interaction

**Career Path:**
This role serves as a foundational position in patient services, with opportunities for advancement to higher-level coordinator roles or leadership positions within the healthcare administration field. Professional development and training may be provided to support career growth.

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