Patient Services Representative

4 weeks ago

Dayton OH, United States ADVENT Full time

We’re not what you typically find in healthcare. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. How you will make an impact as a Patient Services Representative:
The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey
Greet patients and accurately checks patients into EHR using established patient registration check-in protocols
Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart
Answer call center calls to provide overflow coverage as necessary
Owns opening of clinic and closing of clinic per established guidelines
Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule
Order medical supplies and pharmaceuticals as needed, per established protocol
Crosstrain as a Care Coordinator or Medical Assistant (dependent on clinic needs)
What we’re looking for in a Patient Services Representative:
Prior medical experience preferred
Prior experience and/or desire to work in a role held accountable to quality performance metrics
Strong customer service focus
Solid technology skills including Outlook, Word, Excel, Electronic Health Records
16+ days of PTO (prorated your first year based on start date) & holiday pay
Medical, dental, and vision insurance with generous employer paid HRA account
ADVENT Careers Website

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