COMMUNITY CARE SPECIALIST
3 weeks ago
Job Details
Job Location
Stanley M. Isaacs- Senior - New York, NY
Salary Range
$15.00 - $18.53 Hourly
Description
Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.
Position Summary:Reporting to the Operations Director, the Community Care Specialist (Specialist) is responsible for welcoming individuals who are seeking access to the Isaacs Center Senior Center and Youth Center (including personnel, participants, interns, and volunteers) and ensuring that all health and safety protocols and procedures are followed while the building is in operation. In order to achieve the above, the Specialist will be responsible for all entry points, enforce all identified guidelines, and support the preparedness of the organization and community in response to all health and safety needs and concerns.
Schedule:Monday through Friday 35 hours per week; Temporary (3-6 months)
Hourly Rate:$15.00-$18.53
Roles, Responsibilities, and Essential Duties
The primary responsibilities of this position will include the following:
+ Driving organizational efforts to create a healthy community and helping to reduce safety risks
+ Demonstrating an in-depth understanding of all safety rules and regulations, and working thoughtfully and consistently to improve our practices
+ Maintaining the coordination, implementation, and administration of all safety protocols and procedures
+ Responding to questions and concerns with a sense of urgency and kindness, in person, on the telephone, and on-line
+ Working in collaboration with key personnel to educate the community on all applicable health standards ad resources.
Health and Safety Responsibilities:
+ Greeting and welcoming individuals seeking access to the Isaacs Center Senior Center and Youth Center including personnel, participants, interns, and volunteers
+ Organizing and coordinating all intake procedures including but not limited to daily participant (temperature) checks
+ Ensuring that all health and safety guidelines are being met throughout the day
+ Informing Operations Director and Administrator On Duty of any issues or inquiries, etc.
Administrative Responsibilities:
+ Answering phone calls, questions, etc. in a prompt and polite manner
+ Providing and updating information about community programs and resources
+ Assisting individuals with completion of paperwork when necessary
+ Collecting and entering program data as needed.
Facility/Community Responsibilities:
+ Ensuring compliance with all organizational and regulatory expectations
+ Maintaining a clean, courteous, well-stocked and professional working environment
+ Assisting personnel with participant and program engagement as needed
+ Assisting in training and acclimating any new support personnel
Qualifications and Experience:
+ A High School Degree or GED is desired.
+ Experience working in any high-volume/high-intensity industry
+ Happy, welcoming, and can-do attitude with participants and coworkers
+ Bilingual language skills required or preferred based on site location
+ Excellent verbal, and interpersonal communication skills
+ Detail-oriented and a team player
+ Computer Proficiency and superior keyboarding skills
+ Flexible/adaptable nature to work in a continuously evolving environment
+ Passion for helping others in a community center environment
+ Ability to effectively interact with a broad spectrum of community members - older adults, children, parents and caregivers, etc.
Goddard Riverside and Isaacs Center are equal opportunity employers and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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