PATIENT SERVICES REPRESENTATIVE
1 month ago
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health's primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care.
As part of the Essential Functions for this role, the Patient Services Representative:
+ Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
+ Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
+ Manages the scheduling of interpretation services for non-English speaking patients for Evergreen's primary care facility. Confirms the day prior to appointment.
+ Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information
+ Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
+ Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired. Sensitivity toward cultural diversity, people living with HIV/AIDS and lifestyle and addiction issues essential.
Job Type: Full-time
Required education: HS Diploma or GED
Preferred experience: Working in EMR systems , Spanish speaking preferred.
What Community Access Services Offers You:
+ Multiple comprehensive medical health insurance plans for you to choose from
+ Dental and Vision coverage at no cost to you
+ Paid Time Off package that equals 4 weeks of time in your first year
+ 403b with a generous company match
+ Paid parking or monthly metro pass
+ Professional development opportunities
+ Paid lunch breaks
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