Patient Service Representative
2 weeks ago
Job Details **Patient Service Representative**
SHARE THIS AddThis Sharing Buttons **Category:** Customer Service
**Affiliate:** Western New York Dental Group
**Location:** 2121 Main St., Suite 310, Buffalo, NY
**Position Summary:**
**Job Description**
A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.
Essential responsibilities:
* Answer incoming calls using proper telephone etiquette.
* Check patients in and out.
* Schedule/confirm patient appointments.
* Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
* Collect all co-payments and past due balances on date of service.
* Present financial policies and arrangements accurately to patients.
* Facilitate effective patient flow using the proper callback system.
* Identify, reference and apply insurance coverage and billing.
* Perform basic computer functions.
* Act in a professional manner.
* Other duties as assigned.
**Required Skills & Experience**
* Six months of similar job experience.
* Demonstrate ability to assume Patient Services Representatives essential responsibilities.
* High School Diploma or equivalent.
* Demonstrate knowledge of effective scheduling.
* Comply with protocols and standards.
* Demonstrate and promote superior customer service skills.
* Ability to multi-task.
* Exercise basic knowledge of dental terminology.
* Support corporate vision and strategy.
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