Service Operations Engineer
4 weeks ago
Provide technical support for complex technical issues which may include leading problem management cases and providing management status
Coordinate support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances
Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment
Provide on-call support, on a rotating basis
Responsibilities Requirements:
• U.S
Citizenship and Possess and Maintain active TS/SCI + Polygraph Clearance
• Willingness to work in 24/7 NOC; 4X10 schedule to include weekends
• Bachelor's degree, in Computer Science, or equivalent work experience.
• Experience with Linux
• Experience participating in or running incident bridges.
• Customer obsession, passion for delighting customers.
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
• Experience working with government customers is preferred, but not required.
• Demonstrable ability to quickly learn new technical domains and then train others.
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