Associate Clinical Administrative Coordinator

Found in: Careerbuilder One Red US C2 - 2 weeks ago

Redlands CA United States Optum Full time

If you are located within Redlands, CA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.


Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


The Associate Clinical Administrative Coordinator works under general and direct supervision to perform the various routine and complex clerical duties as defined in department operating procedures or supervisory instruction. Will work in a team environment and will be required to handle a high volume of transactions with a high level of accuracy.


The Associate Clinical Administrative Coordinator is responsible for verifying eligibility for all patients having appointments at all clinics, or having services at outside facilities, contact new patients and existing patients to ascertain current insurance information and account information and determine if the various forms are current. The duties and responsibilities require advance knowledge of insurances, AIR knowledge and in-depth understanding of registration policies as noted in the Registration Manual.


This position is full-time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 4:30pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 10425 Enterprise Drive Redlands, CA.


We offer weeks of on-the-job training. On-site training in office. Upon completion of training period candidate can work remotely. The hours of the training will be aligned with your schedule.


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Primary Responsibilities:



  • Responsible for verifying insurance eligibility and benefits and making appropriate update as needed.
  • Notifies supervisor of trends in information from insurance companies regarding eligibility and benefits.
  • Notifies appropriate personnel of entity records that need to be combined or deleted.
  • Notifies appropriate personnel of retro terms when claims need to be re-billed to current insurance.
  • Follows all department procedures relating to new and established patients.
  • Ensures adherence to process as dictated by policy, procedures, and the registration manual.
  • Contacts patients for current insurance information.
  • Notifies clinic if patient has termed and no new insurance information is available.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:



  • High School Diploma / GED or equivalent years of experience
  • 1+ years experience in a Medical office setting working with insurances
  • Experience with Windows based programs including Microsoft Word
  • Experience with Windows based programs including Microsoft Excel
  • Experience with Windows based programs including Microsoft Outlook
  • Must be 18 years of age or older
  • Ability to work full-time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 4:30pm PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:



  • 2+ years experience working in a Medical Office setting working with insurances
  • Epic experience

Telecommuting Requirements:



  • Reside within 25 miles of office at 10425 Enterprise Drive Redlands, CA.
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

California Residents Only: The hourly range for California residents is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives...Job text has been truncated here but will be shown when you apply.

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