Director - Service Delivery

4 weeks ago

Brisbane CA, United States Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.Position Summary:20 years of Experience in Transforming and Delivering Large Managed Services Engagements for P&C and Life Insurance CustomersSimilar experience in managing P&L for a minimum of $10Mn Annual revenue.Experience in Managing relationship with the Customer Executive Leadership team.Excellent written, communication, interpersonal skills, and operating as a team player.Manage the Service Delivery for a Large Insurance Customer including Application Support, Enhancements & DevelopmentCollaborating with Customer on their Transformation journey by Simplifying & Modernizing systems and delivering innovative solutionsRationalization of Application landscape and thereby reducing the cost of ownership for the CustomerExperience in solutioning and implementation of modernizing Legacy application technologies namely Mainframe.Utilize Cognizant’s industry leading legacy modernization framework to accelerate Customer’s move towards newer platforms.Implement Continuous Service Improvements across the portfolio with specific focus on Automation and Performance improvement. Collaborate with Cognizant’s automation Center of Excellence to assess for and identify ITPA and RPA opportunities and execute projects to specifically leverage NeuroIT and other enterprise level tools on the automation journey.Manage heterogenous technology teams cutting across geographies (Multiple Customer locations and offshore delivery locations in India)Mandatory Skills:Strong Knowledge on Applens, ServiceNow and JIRA.Hands on experience in NeuroIT Automation Framework.Expert knowledge on rolling out and managing thru ITIL Framework.Knowledge of AIOps concepts including monitoring and healing tools.Realtime experience in implementing and managing large managed services programs thru Safe Agile.Roles and Responsibilities:Maintain and establish long term synergetic customer relationship – providing continuous value.Identify, evaluate, and prioritize opportunities resulting in optimization / cost savings for the customer and revenue generation for Cognizant.Development and Tracking Account Strategies – maintain strategic advantage vis-à-vis the competition / other vendors.Signing of new contracts (SOWs) and renewals.Status reporting to customer executive leadership team on a weekly basis on progress made, highlight issues/concerns that are impacting the program.Track and report metrics and SLA adherence to customer on a weekly basis.Act as liaison with the Client’s personnel to ensure the availability of adequate hardware, software, communication infrastructure, technical support, and other resources for the Cognizant team.Play the brand steward (or ambassador) role for Cognizant.Work with the customer for new project proposals from pursuit to contract negotiation.Responsible for strategic planning initiatives.Propose value adds to customer through innovative initiatives.Bring in technical and domain SMEs within Cognizant to proactively identify and address customer needs. Be the customer’s ambassador to these Cognizant Centers of excellence teams.Overseeing / tracking of adherence to SLAs. Be responsible for timely delivery of all agreed project deliverables.Escalation point for Customer for feedback on delivery.Set up sync-up calls with direct reports on Incident / Service Ticket statuses. Prepare and maintain project plan, monitor the progress of projects/tasks as per plan and track issues to closure.Track project progress to ensure completion on time and on budget.Prioritize, allocate and monitor tasks for Cognizant team members and monitor the overall workload and make any changes required to team size and onsite/offshore team ratio that is cost effective for the client.Identify value additions and process improvements working with the team which provides cost benefit to customers.Track Issues and risks and work with offshore team for ensuring contingency/mitigation plans are implemented.Budget planning and revenue forecasting.Customer invoicing.Demand forecastingReview and report to the leadership team on the Monthly/Quarterly/annually financials.Salary Range: >$100,000Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.For a complete list of open opportunities with Cognizant, visit .Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.About Cognizant:Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.#LI-CTSAPACEmployee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 17 2024About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.Job SummaryJob number: 00058178541Date posted : 2024-05-03Profession: Technology & EngineeringEmployment type: StandardExperience: 18 - 20 years of experience

  • Director, Service Delivery

    6 days ago

    San Francisco, CA, United States Affirm Full time

    We are seeking a highly motivated and experienced Director of Service Delivery to join our Operations team! The scope of the Director, Service Delivery includes all customer and merchant assisted servicing, fraud operations, vendor supported servicing and workforce management. On a day to day basis, the Director, Service Delivery must ensure service level...

  • Site Quality Director

    6 days ago

    Los Angeles, CA, United States Kindeva Drug Delivery Full time

    Thursday, March 14, 2024 Kindeva Drug Delivery is a global pharmaceutical contract developer and manufacturer (CDMO) business. This position is for the Site Quality Director for our Northridge operations. Our Northridge site manufactures and packages pharmaceutical products. Kindeva is navigating a period of dynamic change and growth as a result of...

  • Division Director of Client and Clinical Services

    2 months ago

    San Francisco, CA, United States Social Service Staffing & Recruiting, Inc. Full time

    Job Description Job Description The Division Director of Client and Clinical Services is responsible for overseeing the agency's client services and practice model, as well as its youth leadership model. The role is responsible for implementing and guiding the strategic plan initiatives for mental health, harm reduction, case management practice. The...

  • Senior Director, Clinical Pharmacology

    1 month ago

    Brisbane, United States Ultragenyx Pharmaceuticals Inc. Full time

    Position Summary: ultraimpact - Make a difference for those who need it most The Senior Director of Clinical Pharmacology will develop clinical pharmacology plans and deliver data packages to help advance the clinical development of a diverse pipeline of therapeutic modalities (e.g., small molecules, biologics, nucleic acid therapeutics, and gene...

  • Senior Director, Clinical Pharmacology

    10 hours ago

    Brisbane, United States Ultragenyx Pharmaceuticals Inc. Full time

    Position Summary: ultraimpact - Make a difference for those who need it most The Senior Director of Clinical Pharmacology will develop clinical pharmacology plans and deliver data packages to help advance the clinical development of a diverse pipeline of therapeutic modalities (e.g., small molecules, biologics, nucleic acid therapeutics, and gene...

  • Commission Route Delivery Driver

    1 week ago

    Brisbane, California, United States BlueTriton Brands Full time

    BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting...

  • Commission Route Delivery Driver

    18 hours ago

    Brisbane, California, United States BlueTriton Brands Full time

    BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting...

  • Director of Strategic Development

    1 week ago

    Brisbane, California, United States UCSF Full time

    Job SummaryAs a member of UCSF Health's Strategy and Business Development team, the Director of Strategic Development plays a key role in UCSF Health's growth and affiliation strategy in cancer services. The Director will assist department physician and administrative leadership in the development of service line and geographic strategies (from concept to...

  • Customer Service Representative

    2 weeks ago

    Brisbane, United States BiRite Foodservice Distributors Full time

    **CUSTOMER SERVICE REPRESENTATIVE** BiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain...

  • Director of Enablement, Delivery

    2 months ago

    San Francisco, CA, United States SoftTech VC Full time

    **Director of Enablement, Delivery** at **Human Interest** Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. Social security, our nations retirement safety net, is projected to be insolvent as soon as 2035, making employer-sponsored 401(k) plans the primary retirement savings vehicle in the U.S....

  • Community Services Program Director

    2 months ago

    San Marcos, CA, United States Mountain Shadows Support Group Full time

    Mountain Shadows is recognized as one of California's leading providers of services to individuals with intellectual disabilities. We are currently seeking a full time Program Director to oversee our Tailored Day, Independent Living and Respite Services. The Program Director will conduct intake assessments, write individual service plans for participants,...

  • Executive Director

    1 month ago

    Brisbane, United States Bristol-Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Director of Wellness Services and Client Practices

    2 months ago

    San Francisco, CA, United States Social Service Staffing & Recruiting, Inc. Full time

    Job Description Job Description PRIMARY RESPONSIBILITY: The Director of Wellness Services & Client Practice is responsible for the development, implantation and evaluation of the Wellness and Client Practice Departments, including harm reduction, clinical services, and client practice. This includes hiring, training, and supervising Program Managers,...

  • Delivery Head

    6 days ago

    San Jose, CA, United States JobFinder Spain Full time

    Delivery Head - Banking & Financial Services Full time | Reliance Resourcing Ltd | United States IT Services Work Experience 15+ years Job Title: Delivery Head - Banking and Financial Vertical Our client, a prominent player in the IT solutions industry, seeks a qualified Delivery Head to join their dynamic team. As a Delivery Head, you will assume...

  • Global Director, Delivery Strategy and Operations

    2 months ago

    San Francisco, CA, United States Anaplan Full time

    Anaplan is seeking a seasoned and dynamic Delivery Strategy and Operations Director to spearhead our efforts in enhancing delivery strategy, maximizing resource utilization within our Professional Services organization, and elevating the success of customer implementations led by both Anaplan and our Partner ecosystem. This role offers an exciting...

  • Director, Customer Support

    6 days ago

    Sunnyvale, CA, United States Intuitive Full time

    As a key member of the People Operations team, the Senior Director, Global People Services & Solutions , willlead the continued evolution of building a high performing global shared services team. This role is responsible for driving results through excellence in execution coupled with exemplary customer service and support. Responsible for driving...

  • Director, Financial Services Banking Data

    6 days ago

    San Francisco, CA, United States Jewish Vocational Service Full time

    JVS is a nonprofit working to close opportunity gaps in employment by supporting jobseekers with the skills and confidence to secure quality careers with family-sustaining wages. Grounded in core values of racial equity and focused on helping our program participants achieve economic mobility, we believe everyone deserves access to training and the chance...

  • Associate Director, Project Delivery

    2 months ago

    Palo Alto, CA, United States Stanford University Full time

    ** Associate Director, Project Delivery****** New Job Summary * DATE POSTED 3 days ago * Schedule Full-time * Job Code 4406 * Employee Status Regular * Grade L * Requisition ID 91523 **Hiring process****Advancing Education** Through rigorous research, model training programs and partnerships with educators worldwide, Stanford is pursuing equitable,...

  • Senior Director, Data Management and Delivery

    1 month ago

    Menlo Park, CA, United States 3m.com.tt Full time

    Senior Director, Data Management and Delivery page is loaded **Senior Director, Data Management and Delivery****Senior Director, Data Management and Delivery** locationsMenlo Park, CA time typeFull time posted onPosted 2 Days Ago job requisition idREQ177923 **About JLL** Were JLLa leading professional services and investment management firm specializing in...

  • Logistics Specialist

    1 month ago

    Brisbane, United States Expeditors International Full time

    **Logistics Specialist - Customer Service - (Transcon Outbound)** * 425 Valley Dr, Brisbane, CA 94005, USA * Full-time **Company Description** Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism,...