PATIENT REPRESENTATIVE

3 weeks ago

Westchester IL USA, United States Midwest Orthopaedics at Rush Full time
It's the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked 5th in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? We are looking for a full- time Patient Representative to be based at the outpatient clinic in Westchester, IL. The position is primarily responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff.

Essential Duties and Responsibilities include the following. Other duties may be assigned

  • Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
  • Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
  • Verifies, updates, and scans new and returning patient information.
  • Direct the flow of patients into the rooms during clinic days.
  • Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
  • Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
  • Enters patient admitting information into computer.
  • Obtains signed statement from patient to protect clinic's interests.
  • Collects copays and/or payments on account.
  • Travel as required to additional clinic locations.
  • Other duties as assigned.

Education and/or Experience

  • High school diploma or general education degree (GED)
  • Minimum of 2 years' experience in a medical setting preferred.

Our employees make the difference in our patients' lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we're all about. Equal Opportunity Employer.

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