Senior Computer User Support Specialist with Security Clearance
4 weeks ago
Job Duties:
• Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handles problems that the first-tier help desk support is unable to resolve.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and high level of technical skill in field of expertise.
• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
Qualifications Required Education and Experience:
• Associated degree with six years of experience; two years of experience in lieu of associates degree Required Certifications:
• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
• Must obta in appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Must have valid driver's license
Required Security Clearance:
• Interim Secret Clearance required prior to start with the ability to obtain a secret clearance Required Skills:
• Experience supporting Windows 10, and MS Office 2013
• Experience using Remedy or a similar ticketing system.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
Desired Requirements:
• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e
installing maintenance kits)
• Prior USACE/ACE-IT experience
• Experience working in a DoD environment
• Experience supporting Office 365 SAIC accepts applications on an ongoing basis and there is no deadline
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters
Customer site vaccination requirements must be followed when work is performed at a customer site.
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