PATIENT SERVICES REPRESENTATIVE

1 month ago

Boston MA USA, United States Dothouse Health Full time
Job Type

Full-time

Description

SUMMARY:

Reporting to the Patient Access Manager, the Patient Service Representative is cross-trained to support various clinical and non-clinical department operations by registering patients, verifying insurance information, and managing appointments including scheduling and confirmation calls. The Patient Service Representative will also answer incoming calls supporting the health center's operations as well as manage these calls appropriately either by directly answering the caller's questions or managing phone requests in accordance with our policy and procedures. Staff in this position must demonstrate superior customer service, excellent verbal communication skills, good judgment, and problem-solving ability.

GENERAL DUTIES & RESPONSIBILITIES:
  • Provide excellent customer service
  • Schedule patient appointments utilizing provider templates and organizational standards
  • Manage appointment schedules to ensure timely patient flow
  • Collect mandatory patient information to ensure accurate demographic entries
  • Coordinate patient information collection related to Sliding Scale Program
  • Obtain needed insurance referral and/or authorization for services
  • Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance
  • Collect patient payments
  • Assist patient with financial concerns or inability to pay
  • Ensure accurate and timely information exchange with clinical staff
  • Balance cash drawer ensuring accuracy
  • Manage patient communication including correspondence as needed
  • Collect data for routine reporting
  • Promptly answer incoming calls to the Call Center in a professional, courteous manner that is consistently responsive to the caller's needs
  • Based on the nature of the call, determine what action is necessary, such as providing direct Information to a caller's question(s) and/or appropriately transferring the call
  • Appropriately transfer callers to other health center departments and consistently announce all calls being transferred to assure optimal delivery of customer service
  • Report any issues and feedback from callers to management in a timely manner. Appropriately transfer callers who want to make an immediate complaint to a supervisor. Document all complaints or other feedback to your supervisor promptly
  • Navigate the Practice Management System and Electronic Medical Record to access relevant and appropriate information according to the guidelines
  • Identify and verify patient demographic information using patient name and date of birth at a minimum to properly identify the patient. Update the patient's contact information at every encounter, especially the patient's telephone number and address
  • Utilize electronic flags and phone messages to provide accurate and timely communication throughout the organization
  • Interact with all customers in a professional, respectful, courteous, and effective manner consistently meeting their needs and assuring follow-through
  • Participate in required departmental activities and meetings. Provide constructive suggestions to improve the Call Center operations
  • Perform other related duties as required.

Requirements

REQUIRED SKILLS & COMPETENCIES:

Education: High School Diploma or equivalent

Experience:
  • Excellent customer service skills and verbal communication/phone skills.
  • Knowledge of phone systems and call management.
  • Knowledge of computer software applications, word processing and excel spreadsheets.
  • Knowledge of medical billings systems and patient/insurance financial management.
  • Detail-oriented with excellent follow through

  • Patient Service Representative

    4 weeks ago

    Boston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    4 weeks ago

    Boston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    2 weeks ago

    Boston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    2 weeks ago

    Boston, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    3 weeks ago

    Boston, United States Brigham and Women's Hospital Full time

    Job Description - Patient Service Representative (3285247) Patient Service Rep Needed at Spaulding Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration,...

  • Patient Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Integrated Dermatology of Newton-Brighton Full time

    Job DescriptionOur busy dermatology practice is seeking a patient service representative to join our team This position should be flexible to fit the dynamic needs of the clinic on a daily basis.Duties:Patient scheduling, reminder calls, and follow-up appointment schedulingChecking patients in, verifying insurance, as well as updating patient demographics in...

  • Patient Service Representative

    2 weeks ago

    Boston, United States Integrated Dermatology Full time

    Company Description Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at ID is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists. Job...

  • Patient Service Representative

    3 weeks ago

    Boston, Massachusetts, United States Integrated Dermatology of Newton-Brighton Full time

    Job DescriptionOur busy dermatology practice is seeking a patient service representative to join our team This position should be flexible to fit the dynamic needs of the clinic on a daily basis.Duties:Patient scheduling, reminder calls, and follow-up appointment schedulingChecking patients in, verifying insurance, as well as updating patient demographics in...

  • Patient Service Representative, Pasu

    2 weeks ago

    Boston, United States New England Baptist Hospital Full time

    **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** **Job Type**: Regular **Scheduled Hours**: 40 **Work Shift**: Day (United States of America) Patient Service Representative, Per Diem, PASU Patient Service Representative working Monday through Friday: fulfills reception duties,...

  • Dental Patient Care Representative

    1 month ago

    Boston, MA, United States Shields Health Full time

    Shields Health has an exciting opportunity for a Patient Care Representative to work Part-Time (Tues, Wed & Thurs 10:30a - 7:00p) at our location within Tuft's Medical Center in Boston, MA. **Work with cutting-edge imaging technology Collaboration with world renowned healthcare providers Shields Health Care Group is an independent, Massachusetts-based...

  • Patient Service Representative, Full Time

    1 week ago

    Boston, United States nebhcareers.org Full time

    Job Details **Patient Service Representative, Full Time** SHARE THIS AddThis Sharing Buttons **Category**: Administrative **Department**: Pre-Admission Screening Unit (PASU) - 824100 **Position Type:** Regular **Shift:** Day Shift **Hours Per Week:** Full time 40 hours per week **FT/PT/PD:** Regular **Location:** New England Baptist Hospital, 125...

  • Per Diem Patient Access Representative

    3 weeks ago

    Boston, United States Harbor Health Services Full time

    Harbor Health is always seeking Patient Access Representatives to join our per diem pools at our community health center locations including Boston, Plymouth, Harwich, Hyannis. Hours include day, some evenings until 8:00 PM and Saturday 8:00 AM to Noon.  The Patient Access Representative greets and assists patients entering the Health Center by:...

  • Per Diem Patient Access Representative

    2 weeks ago

    Boston, United States Harbor Health Services Full time

    Harbor Health is always seeking Patient Access Representatives to join our per diem pools at our community health center locations including Boston, Plymouth, Harwich, Hyannis. Hours include day, some evenings until 8:00 PM and Saturday 8:00 AM to Noon.  The Patient Access Representative greets and assists patients entering the Health Center by:...

  • Patient Service Representative Ii

    2 weeks ago

    Boston, United States Atrius Health Full time

    **Patient Service Representative II - Boston - FT - Remote (MA residents only)** - (122846) Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers,...

  • Float - Patient Service Representative - Nebma

    1 week ago

    Boston, United States New England Baptist Hospital Full time

    **Job Type**:Regular **Time Type**:Full time **Work Shift**:Day (United States of America) **FLSA Status**:Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Patient Service Representative plans, oversees & organizes daily operations in busy Multi-Specialty practice. This...

  • Patient Service Representative

    5 days ago

    Boston, United States Complete Staffing Solutions Full time

    Job DescriptionJob DescriptionPatient Service Representative Type: Temp- HireHours: M-F between the hours of 7:15am and 5:30pm (will not go over 40 HPW but need to be flexible within these hours)Responsibilities:Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.Act as a super user for scheduling,...

  • Patient Service Representative

    3 weeks ago

    Boston, United States nebhcareers.org Full time

    Job Details **Patient Service Representative** SHARE THIS **Category**: Administrative **Department**: Dr. Diaz Collado - 765390 **Position Type:** Regular **Shift:** Day Shift **Hours Per Week:** Full time 40 hours per week **FT/PT/PD:** Regular **Location:** New England Baptist Hospital, 125 Parker Hill Ave, Boston, MA 02120 Administrative support to busy...

  • Patient Service Representative

    2 days ago

    Boston, United States New England Baptist Hospital Full time

    **Job Type**:Regular **Time Type**:Part time **Work Shift**:Day (United States of America) **FLSA Status**:Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Patient Service Representative; 8-hour shifts, 8:30a-5:00p; Mon & Fri; may require coverage in 2...

  • Patient Access Representative

    2 months ago

    Boston, United States East Boston Neighborhood Health Center Full time $18 - $22

    Patient Access Representative Full time, Benefit eligible Monday-Friday 8am-5pm and could include evening, weekend or holiday rotations Bilingual (English/Spanish)The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.  Primarily performs all...

  • Patient Access Representative

    2 weeks ago

    Boston, United States East Boston Neighborhood Health Center Full time $18 - $22

    Patient Access Representative Full time, Benefit eligible Monday-Friday 8am-5pm and could include evening, weekend or holiday rotations Bilingual (English/Spanish)The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information.  Primarily performs all...