SRE

Top 3 to 5 skillsets / years of experience:

* Degree or years of experience in Computer Science, Computer Engineering,
* Technology, Information Systems (CIS/MIS),
* Engineering or related technical discipline, or equivalent experience/training.
* 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
* 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers
* 1-3 years of knowledge with Linux environments
* Working knowledge of databases: Oracle, SQL, etc. o Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
* Knowledge of Web Servers (Nginx, Apache, etc.)
* Ability to work effectively in a fast-paced changing environment
* Ability to multi-task and prioritize Surrounding team/key projects • Virtual Assistance • Chat • IVR

Job Desciption:

* Knowledge and experience with monitoring and alarming processes and technology
* Experience operating with cloud service platforms
* Ability to stand up a new cloud environment
* Determine system interactions and dependencies with other applications and components within the Voice Services product
* On-call support as needed based on rotation and severity of issues
* Route defects to appropriate internal/external squads for defect remediation
* Responsible for managing AA problem management policies
* Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents and capturing all appropriate data that triggered the alarm
* Define monitoring types and thresholds to implement
* Knowledge of SSL Certs
* General Networking knowledge
* Document and maintain playbook for obtaining Mean Time to Repair (MTTR)
* Participate in weekly calls to understand changes being implemented to the systems
* Call Center platform experience
* Experience of forecasting and capacity planning of system and network resources
* Experience with cost efficient provisioning of resources

Preferred Qualifications- Education & Prior Job Experience

* Degree or years of experience in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
* 5+ years of IT Engineering and/or Operations experience with increasing levels of responsibility
* 1-3 years of experience in Kubernetes cluster and good understanding containerization and good hands-on experience in NGINX Ingress controllers
* 1-3 years of knowledge with Linux environments
* Working knowledge of databases: Oracle, SQL, etc.
* Knowledge of Cloud infrastructures (AWS, Google, IBM, etc.)
* Knowledge of Web Servers (Nginx, Apache, etc.)
* Ability to work effectively in a fast-paced changing environment
* Ability to multi-task and prioritize

Pay Range: $45 - $50

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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