Help Desk Technician
3 weeks ago
SUMMARY OF POSITION:
The Help Desk Technician makes technology an asset for users and the organization by providing effective and timely solutions to technological issues. The Help Desk Technician works in a fast-paced environment, works independently, assesses incidents / requests, and applies the correct level of urgency to achieve a mutually accepted solution all while providing exemplary customer service in support of the organization s technology vision.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Maintain a high level of internal customer service.
- Demonstrate the ability to learn and perform troubleshooting for computers, servers, applications, and networks.
- Successfully resolve technical incidents / requests with high quality, escalating where appropriate.
- Log incident activity and information. Track and route problems and requests. Document incidents and resolutions in client's help desk application. Utilize ticketing system(s) to document issues, communicate statuses, and resolution.
- Visit the remote plant locations and confer with the end users. Resolve any problems that exist as needed.
- Perform maintenance and patching once a month (non-standard work hours)
- Identify trends or recurring concerns within the help desk incidents. Suggest actions to reduce help desk concerns and improve the user experience.
- Create and update documentation to support the organization s effective system usage.
- Performs all other functions as required; included are any work assignments relating to the efficient flow of work within the client.
REQUIRED EXPERIENCE:
- Minimum three (3) years working with computers, networks, and applications within a professional environment.
- Two (2) years of help desk or customer service experience strongly preferred.
- Experience with troubleshooting and resolving Windows 10 and basic laptop hardware issues.
- Basic understanding of enterprise data center concepts (Windows, networking, server administration).
- 1-2 years Deskside support experience
- Possession of a High School Diploma or General Education Degree (GED) is required for all new hires in all positions.
-
Help Desk Technician
1 week ago
Saline, United States System Soft Technologies Full timeSKILLS/COMPETENCIES:Proficient in utilizing essential functions of relevant software, hardware, and equipment.Experienced in delivering exceptional customer service.Skilled in troubleshooting and providing help desk support.Capable of problem analysis and effective problem-solving.Able to comprehend and interpret various documents including software...
-
Help Desk Technician
1 month ago
Saline, United States System Soft Technologies Full timeSKILLS/COMPETENCIES:Proficient in utilizing essential functions of relevant software, hardware, and equipment.Experienced in delivering exceptional customer service.Skilled in troubleshooting and providing help desk support.Capable of problem analysis and effective problem-solving.Able to comprehend and interpret various documents including software...
-
Help Desk Technician
1 month ago
Saline, United States System Soft Technologies Full timeSKILLS/COMPETENCIES:Proficient in utilizing essential functions of relevant software, hardware, and equipment.Experienced in delivering exceptional customer service.Skilled in troubleshooting and providing help desk support.Capable of problem analysis and effective problem-solving.Able to comprehend and interpret various documents including software...
-
Technician Help Desk
2 weeks ago
Kalamazoo, MI, United States BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time*BCforward is currently seeking a highly motivated PC Deployment Technician/ Deployment Technician for an opportunity in Kalamazoo, MI!* *Position Title: PC Deployment Technician/ Deployment Technician * *Location: Kalamazoo, MI 49001* *Anticipated Start Date: 05-13-2024* Please note this is the target date and is subject to change. BCforward will send...
-
Help Desk Analyst
38 minutes ago
United, United States iCST Full timeSummary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on...
-
Electronics Technician
6 days ago
Shoreview, MN, United States Senior Electronics Technician Full timeIMPORTANT NOTICE: This job opening is specifically for the position of Senior Electronics Technician, focusing on equipment repair, maintenance, and calibration. It is crucial to highlight that this role does NOT involve responsibilities related to computer science or information technology (IT). The Senior Electronics Technician we are seeking will take the...
-
Senior Service Desk Technician
1 week ago
Roanoke, VA, United States Virginia Transformer Corp. Full time_*US Secretary of Energy, Jennifer Granholm said*__, __*“With what Virginia Transformer is doing, they are at the center of how we’re going to build out the backbone of our clean energy future*__.”_Virginia Transformer and Georgia Transformer Corp., is “the engineering firm that makes transformers.”We are the largest US-owned manufacturer of...
-
Saline, United States Center Family Psychiatry Full timeJob DescriptionJob DescriptionJob responsibilities: Answering phone calls, checking patients in/out, collecting copays, confirming appointments, coordinating schedules for clinical staff, data entry. Medical technician training towards providing Spravato treatment and Transcranial Magnetic stimulation..Required work experience: Three to five plus years of...
-
Process Technician
2 weeks ago
Saline, United States ABC Technologies (USA Region) Full timeJob DescriptionJob DescriptionABC Technologies is a leading global manufacturer and supplier of custom, highly engineered, technical plastics, and light-weight innovations to the North American light vehicle industry. Serving more than 25 major original equipment manufacturer customers in 7 countries, the Company is Molding The Future and is strategically...
-
PC Deployment Technician
2 weeks ago
Kalamazoo, MI, United States BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time*BCforward is currently seeking a highly motivated PC Deployment Technician/ Deployment Technician for an opportunity in Kalamazoo, MI!**Position Title: PC Deployment Technician/ Deployment Technician **Location: Kalamazoo, MI 49001**Anticipated Start Date: 05-13-2024* Please note this is the target date and is subject to change. BCforward will send official...
-
Automotive Paint Technician
2 hours ago
Saline, United States Kett Engineering Full timeJob DescriptionJob DescriptionWho we are…Established in 1953, Kett Engineering has exclusively served the automotive industry for over three decades. Kett’s core values of integrity, customer service excellence, and teamwork, combined with years of experience have made it a leading service provider in automotive testing and development. Kett provides...
-
, MI, United States Kona Medical Consulting Full timeOverviewBehavior technicians work one-on-one with individuals who are diagnosed with Autism Spectrum Disorder or other neurological disorders in the home, clinic, school, and community environments to help them reach their full potential.We encourage those who have experience and/or a desire to work with children to apply for this position.Responsibilities...
-
Behavior Technician
7 days ago
Hillsdale, MI, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...
-
Behavior Technician
7 days ago
Adrian, MI, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...
-
Behavior Technician
7 days ago
Northville, MI, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...
-
Behavior Technician
7 days ago
Howell, MI, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...
-
Registered Behavior Technician
7 days ago
Adrian, MI, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...
-
Patient Care Technician
1 week ago
El Paso, TX, United States City of El Paso TX Full timeUnder direction, provide assistance in clinic settings and assist the nurse with examinations and treatments of patients. Perform responsible clerical duties including front desk registration and answering phone calls. Typical Duties Follow well Technician, Patient Care, Patient, Healthcare, Application
-
Washington, MN, United States Encore Vet Group Full timeFriendship Hospital for Animals (FHA) is seeking a friendly and enthusiastic Client Care Technician to join our 24-hour AAHA-accredited primary care, emergency and specialty hospital. As the face of Friendship, you will set the tone for the client experience. The Client Care Technician combines customer service and liaison skills to develop the relationships...
-
Registered Behavior Technician
7 days ago
Northville, MI, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...