PATIENT SERVICES REPRESENTATIVE

3 weeks ago


Hamburg PA USA, United States Good Shepherd Rehab Full time
* JOB SUMMARY
* Enhances clinicians' effectiveness by providing information management support, which includes answering and triaging phone calls, scheduling patients visits, verifying and securing both initial and ongoing insurance coverage for therapy services, and providing patients with relevant information concerning their insurance coverage.

* ESSENTIAL FUNCTIONS
* Office Skills
* Demonstrates excellent interpersonal communication skills that translate across the phone, e-mail and in person.

* Effectively and efficiently schedules patients' initial and follow up visits as needed.

* Greets patients & visitors; Registers patients.

* Assists with answering & triaging referral telephone calls; demonstrates the ability to understand and differentiate between the different types of therapy.

* Utilizes patient EMR system

* Collects and verifies insurance information for new and existing patients who have a change in insurance during course of care.
* Attains correct insurance benefit information from insurers.

* Communicates benefits, and potential financial responsibility to patients.

* Collects patient copays at time of service and consolidates payments on a weekly/daily basis based on location.

* Follows up with patients who have out-of-pocket costs.

* Communicates with and resolves patient questions regarding insurance and benefits.

* Obtains authorization for necessary services from insurers for patient
* Performs accurate and timely maintenance of authorization functions, referrals and visit limit tracking in Cerner.

* Prevents disruption of service by securing necessary authorizations prior to the end date after consulting with therapist.

* Answers patient calls regarding authorization questions.

* Researches denials due to authorization or referral issues to determine cause and resolution; resubmits claims after gathering necessary information.

* Assists in obtaining patient satisfaction surveys

* Performs other duties as requested

* Documentation
* Accurately utilizes patient EMR system

* Accurately copies record when requested

* Accurately tracks the need for insurance reauthorizations for patients

* Team Effort
* Identifies work unit issues & implements solutions

* Orients new staff

* Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)

* Shares knowledge with others

* Embraces change and promotes a positive work environment

* Demonstrates management skills by prioritizing, organizing and completing job responsibilities.

* PROTECTS CUSTOMER AND ORGANIZATION INFROMATION
* By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.

* QUALIFICATIONS:
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Education
* High School Diploma required

* Associate's Degree preferred

* Work Experience
* 1-2 years of experience in an administrative position with computer skills required

* Prior health insurance experience preferred

* Licenses / Certifications
* N/A

  • Hamburg, United States Good Shepherd Rehabilitation Network Full time

    JOB SUMMARY Enhances clinicians' effectiveness by providing information management support, which includes answering and triaging phone calls, scheduling patients visits, verifying and securing both initial and ongoing insurance coverage for therapy services, and providing patients with relevant information concerning their insurance coverage. ESSENTIAL...


  • Hamburg, United States Good Shepherd Rehabilitation Network Full time

    JOB SUMMARY Enhances clinicians' effectiveness by providing information management support, which includes answering and triaging phone calls, scheduling patients visits, verifying and securing both initial and ongoing insurance coverage for therapy services, and providing patients with relevant information concerning their insurance coverage. ESSENTIAL...


  • Hamburg, United States VCA Animal Hospitals, Inc. Full time

    We are seeking an experienced Client Service Professional to join our team. Were looking for a personable yet highly professional service extraordinaire to join us in delivering exceptional care, who has open availability and is eager to work. A C Client Service, Representative, Customer Service, Client Relations, Animal Care, Retail, Skills


  • Hamburg, United States VCA Animal Hospitals Full time

    We are seeking an experienced Client Service Professional to join our team. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering exceptional care, who has open availability and is eager to work. A Client Service Representative performs a wide range of administrative activities related to quality patient...


  • Hamburg, United States Crane Home Care Inc Full time

    Job DescriptionJob Description                                                                        Crane Home Care- Director of Patient Services Th Director of Patient Services is responsible for the direction, coordination, and direct supervision of the agency’s paraprofessional staff.This position provides...


  • Radnor, PA, United States General Healthcare Resources, Inc. Full time

    Patient Service Representative* Currently seeking a _*Patient Service Associate (PSR) f*_or a premier Hospital System in Bethlehem, PA. Hospital has a few locations, and you must be able to possibly travel to different locations. This is a full-time contract, temp-hire opportunity! *Pay $19-$21 per hour!* *Locations/Hours: All are full time M-F and Temp...


  • Hamburg, United States Crunch Fitness Corporate Full time

    Job DescriptionJob DescriptionCrunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.Looking to combine work, fitness and fun? Working at Crunch is more than a job, its an opportunity to inspire others to reach their fitness goals. Our No Judgments philosophy attracts a diverse and welcoming group of...


  • Hamburg, United States Bluegreen Vacations Full time

    What to expect as a Full- Time Sales Representative inside of our location at the Cabela's in Hamburg, PA:You will utilize your unique personality and passion to engage and meet face to face with potential customers to generate leads and sell our affordable, family friendly mini vacation getaways. We know that this is an entry level position, which is why we...


  • Hamburg, PA, United States Powerback Rehabilitation Full time

    Powerback is a new way of delivering recovery, rehabilitation, respiratory, and wellness services to patients across the nation. Our reimagined approach to rehabilitation connects directly to the patient experience, which is centered on transforming the road to recovery for everyone and helping patients get their power back. The Physical Therapist will...


  • Wayne, PA, United States Patient Care Hospice Full time

    We are hiring for a Patient Care Manager in Hospice.    At Patient Care Hospice, in Wayne, PA a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it...


  • Hamburg, United States Genesis Healthcare Full time

    Social Services Director at Laurel Center! Join our team as Director of Social Services and foster an environment within the nursing center that enables our patients/residents to maximize their well-being and overall quality of life by creating a climate, policies, and routines that enable patients/residents to maximize their individuality, independence,...


  • Hamburg, United States Hamburg Overhead Door Inc Full time

    Job DescriptionJob DescriptionJob Title: Inside Sales Customer Service Representative - HamburgCompany Name: Hamburg Overhead Door, Inc.Location: Hamburg, NYHamburg Overhead Door is Western New York's largest Garage Door Company.Are you a dynamic and results-driven individual with a passion for customer service and aproven track record in sales? We are...

  • Housekeeper>

    4 weeks ago


    Hamburg, United States Healthcare Services Group Full time

    Healthcare Services Group - JobID: 590830 [Room Attendant / Cleaner] As a Housekeeper at Healthcare Services Group, you'll: Perform a variety of tasks, such as dust mopping and damp mopping floors; Clean and sanitize bathrooms including sinks, tubs, floors and commodes; Be responsible for the daily cleaning and sanitizing of patient, sitting and dining room...


  • Hamburg, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionOne of the largest Franchisee in the tristate area.  A company where People are first.  We love our team members, and we create an environment where you can provide for your family and grow in the company.Job DescriptionPizza Maker & Customer Service RepresentativesLooking for FLEXIBLE Hours? Choose from...


  • Hamburg, United States Vulcan Materials Full time

    Employee Referral EligibleBuild Your Career. Build America's Future.Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregate-based construction materials, including asphalt and ready-mixed concrete. Joining Vulcan is more than starting an exciting career-you get to make a difference for millions...


  • Hamburg, United States Genesis Healthcare Services Full time

    Laurel Center Has Part-Time, Full-Time and PRN LPN Opportunities! Competitve Wages and Shift Differentials! Benefits $29.00 - $33.00 / hour Nursing Student Loan Debt Repayment and Tuition Assistance Variable compensation plans Tuition, Travel, and Wireless Service Discounts Employee Assistance Program to support mental health Employee Foundation to...


  • Hamburg, United States Domino's Pizza LLC Full time

    Company Description One of the largest Franchisee in the tristate area. A company where People are first. We love our team members, and we create an environment where you can provide for your family and grow in the company. Job Description Pizza Maker & Customer Service Representatives Looking for FLEXIBLE Hours? Choose from PART or FULL Time? SHORT or LONG...


  • Hamburg, United States VCA Antech, Inc. Full time

    We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor at VCA Countryside Animal Hospital of Hamburg. Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent...

  • Physical Therapist

    6 days ago


    Hamburg, PA, United States Powerback Rehabilitation Full time

    Powerback is a new way of delivering recovery, rehabilitation, respiratory, and wellness services to patients across the nation. We deliver an empowered approach to achieving your full potential by providing integrated and individualized solutions. Our reimagined approach to rehabilitation connects directly to the patient experience, which is centered on...


  • Reading, PA, United States Kistler O'Brien Fire Protection Full time

    Kistler O’Brien Fire Protection is a leader in the commercial fire protection industry and has grown into a regional life safety partner of choice during its nearly 90 years of operation! Our team of 200 plus associates works daily knowing that they are part of something bigger, working to protect the people and property of our customers. Our employment...