AVP, Casualty Complex Claim Manager-Commercial Direct Handled

4 weeks ago

WHITEHOUSE STATION NJ, United States Chubb Full time

DescriptionAVP, Casualty Complex Claim Manager-Commercial Direct HandledChubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.  Chubb is fundamentally committed to the creation of an inclusive, respectful and equitable workplace. Through our policies and practices for recruitment, development, retention and promotion, we seek a diverse workforce that is effective in our markets and communities and takes full advantage of the wide range of experiences and backgrounds provided. We view diversity as a key business driver that enables us to attract and retain the best talent, thereby enabling our high performance in any location.SummaryThis position will be responsible for the administrative management, staff development and technical claim results for Chubb’s Direct Handle Complex Commercial Claims Team for the East Region. The individual will be responsible for delivering excellent financial and service results as well as a high-quality product involving commercial bodily injury and property damage claims. The position will also be responsible for developing staff, succession planning and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).ResponsibilitiesTrain, develop and manage a team of claim professionals that handle high severity and complex coverage issues and developing and executing on individual professional development plans for each team memberRecognize significant potential exposures on claims and prepare appropriate alerts to senior managers and our internal business partners.Appropriately manage severity exposures in a timely manner, including but not limited to early identification and reporting of a severity exposure, and the development and execution of investigation, evaluation, and resolution strategies.Train and develop the team to appropriately identify, analyze and address coverage issues in a timely and professional manner, and communicate coverage positions to our internal and external business partners as warranted.Directs and closely monitors cases with financial impact through trial/resolution.Authorize reserve and settlement authority in a timely manner or make recommendations to management as warranted.Conduct monthly audits against Best Practices standards.Provide exceptional service to our internal and external business partners.Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including licensing.QualificationsTen or more years’ experience as a Casualty Claims professional with a high degree of specialized and technical competence with emphasis on hands-on file and litigation management.Experience in leadership and management roles.  Strong experience with high dollar primary and excess bodily injury, property damage, advertising injury and personal injury claims.Demonstrated ability to address complex coverage matters. Exceptional organization and time-management skills.Strong background and demonstrated ability in dealing with significant coverage matters.An understanding of the tenants of insurance and legal principles.Working knowledge of industry best practices and procedures.An ability to work independently and assimilate learning materials on many different subjects from various sources. Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.Demonstrated strong relational skills particularly in adverse or high-pressure situations.Job Field: ClaimsTravel: Yes, 25 % of the Time

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