PATIENT ACCESS REPRESENTATIVE
2 weeks ago
Education:
High School Diploma or GED
Qualifications
* Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
* Ability to make independent decisions, display emotional maturity, and use sound judgment.
* One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
* Ability to interact and work well as a part of a team oriented environment.
* Ability to comprehend and apply a large variety of operating procedures.
* Ability to organize for maximum time utilization, productivity, and smooth patient flow.
* Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
* Proficient use of computer equipment.
* Ability to read and write legibly with spelling accuracy.
* Exhibit flexibility through availability to work hours and days, potentially outside of normal .shifts. or routines, as needed, based on departmental or system demands.
* Some college coursework preferred
Routine weekends and weekdays between the hours of 8am and 6pm, to equal standard work hours
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