PATIENT ACCESS REPRESENTATIVE
4 weeks ago
+ **Department:** Same Day Surgery
+ **Schedule:** Monday-Friday, 5:00am-1:30pm. No call, weekends or holidays required.
+ **Hospital:** Ascension St. Vincent's Birmingham
+ **Location:** Birmingham, Alabama
Front desk experience in a hospital or healthcare setting is strongly preferred.
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics._
**Responsibilities**
Initial contact for the public. Receive payments and allowances and perform data entry of payments, allowances and account adjustments in an accurate and timely manner. Handle inquiries, complete correspondence, accept private payments and posts cash on a daily basis.
+ Review and process insurance explanation of benefits statements for accuracy. Refer debit/credit balances to collectors and refer credit balances for resolution. Review accounts on which credit balances exist and determine reason for the credit balance. Appropriately adjusts the contractual allowance if in error, complete a transfer if a payment was applied to an incorrect account or request a refund if an overpayment exists.
+ Report recurring insurance payment discrepancies and work with team to resolve. Identify accounts on which contractual adjustments are incorrect by working the daily credit balance report.
+ Reconcile bank deposits to payments entered into the financial system in a timely manner to ensure accurate account data.
+ Review accounts and respond in a timely manner. Respond to third party inquiries and work to resolve circumstances that create unwarranted debit/credit balances.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
No additional preferences.
**Why Join Our Team**
Ascension St. Vincent's employs over 4,800 associates and has been serving Birmingham and surrounding communities for more than 122 years. As an associate, you will find rewarding career opportunities at one of our five hospitals and several other healthcare facilities including an outpatient wellness facility that offers medical, imaging, fitness, nutrition and spa services.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)
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