SENIOR CLIENT MANAGER
2 weeks ago
Whether you're a seasoned client manager seeking a fresh challenge or a talented person ready to step up into a more senior role, this position offers a dynamic blend of commercial expertise and creative problem-solving. As a Senior Client Manager, you'll play a pivotal role in identifying and nurturing opportunities, driving expansion within existing accounts, and forging new connections. Your keen interest in human behavior, trends, and insights will fuel your passion for understanding consumer motivations and guiding strategic decisions. Join us for this exciting opportunity, where your skills and passion can make a real impact on our clients and our business.
About us
We're Canvas8, a strategic insights practice with offices in London, New York, Los Angeles, and Singapore. We help our clients understand people so they can make better business decisions.
Our work investigates the hidden insights in everyday life - from the psychology of boredom to football fandom and why Barbiecore is a Gen Y thing - and makes them meaningful for brands. Our team is a blend of disciplines and skills, from psychology to journalism, anthropology, and behavioral economics. What unites us is a desire to understand people and a passion for delivering outstanding work.
About the role
Reporting to the Director of Global Accounts Memberships, you'll oversee an incredible portfolio of global clients, including advertising and PR agencies, media firms, and brands. Your primary role will involve nurturing and growing our existing client base while ensuring they're getting maximum benefit from their Membership.
Whether onboarding new clients or re-engaging existing ones, you'll be instrumental in streamlining our service. To ensure your client portfolio is fully engaged, you'll deliver key insights and opportunities that demonstrate an understanding of their unique business needs. As you build long-term relationships with your clients, you'll strive to ensure that Canvas8 is their go-to partner for consumer insights. You'll act as their strategic advisor by curating behavioral trends from the Library and delivering them in new and engaging ways, from trend briefings to webinar workshops. You'll also be responsible for servicing your client accounts, renewing Memberships, and identifying opportunities to engage clients with our bespoke consultancy services.
It's a super varied role, balancing commercial and creative goals. Whether you're onboarding a new client, devising the best methodology for a client pitch, or negotiating the expansion of an existing contract, no one day is the same.
The day-to-day
- Nurturing and growing a portfolio of key existing accounts in the US region and at the Global Enterprise level
- Identifying and developing upsell (account growth) and cross-sell (bespoke research and consultancy) opportunities within your portfolio
- Managing client relationships and providing on-demand support for strategic briefs and pitches
- Increasing client engagement through proactive communications, delivering engaging presentations, leading onboarding and training sessions, and managing client events
- Increase/maintain high engagement across our Library (usage and users) among your client base and monitor potential areas for improvement
- Presenting our services to clients, including growth products and additional licenses
- Elevating relationships from tactical to strategic
About you
You'll be commercially minded and have an aptitude for working toward targets and devising creative ways to exceed them. With three to five years of experience in account/client management, ideally with a subscription-based product, and a proven track record of client success, you'll bring a strategic mindset to the table. Your experience means you'll be able to distill client briefs and translate big ideas into understandable, actionable insights.
As a people person, you'll have strong communication skills and enjoy building lasting relationships with your clients. Communication is central to our work, and being a good listener with the ability to read between the lines is integral. You'll be confident and articulate and won't shy away from giving a great presentation.
In addition to your people skills, you'll have a naturally curious mind, always looking to understand what makes people tick - from why Gen Y is eating so many avocados to how an aging brand can reconnect with its younger audience. You'll love what you do and be excited to use this knowledge to curate the right insights to support our clients' strategic thinking.
Finally, you'll have an excellent eye for detail and believe success only comes with great organization and perfecting processes.
Requirements
- 3-5 years of experience in an account management or client services role
- Strong business and commercial acumen, comfortable with negotiating contracts
- Capable of communicating with and building and maintaining strong relationships with a diverse set of clients, including senior executives
- A keen interest in human behavior, trends, and insights
- Exceptional interpersonal communication skills with a flair for writing
- Excellent organization, project, and time management, as well as CRM mastery
- An understanding of the creative or media and communications industry
- Entrepreneurial spirit, thinking on your feet, and being keen to improve the way things are done
Benefits
- The base salary range for this position is $80,000-$90,000, dependent on experience + uncapped commission (a realistic OTE of $105,000)
- Hybrid working model
- Flexible start and finish times (seven-hour working day)
- Comprehensive medical, dental, vision, and life insurance options
- 401(k) pension plan
- Summer Fridays and Christmas shutdown
- Access to physical and mental wellbeing support, including two 'Mental Health' days
- A personalized career development plan
If you think this sounds like a good fit, please apply below by outlining why and attaching your CV.
Applications will close on Sunday, April 28, 2024.
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