OVERNIGHT DESK MANAGER

Overnight Desk Manager

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Please see Special Instructions for more details.

Applicants must be available and complete Desk Training August 12-15, 2024.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Position Details

Position Details

Student Employment Enrollment Requirements Indiana State University student enrolled in at least 6 credit hours. Comments to Applicants

Applicants must be available and complete Desk Training August 12-15, 2024.

All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: https://www.indstate.edu/sites/default/files/media/Documents/PDF/career-center-Emp_Eligibility_Docs.pdf

Notice of Vacancy Number ST2300721 Job Title Overnight Desk Manager Job Category Regular Student Job Job Type Regular Student Jobs Position Class Code 82100 Student Employee Student Pay Grade 999 Hourly Wage/Salary 10.00 Job Summary/Basic Function

Overnight Desk Managers work to create a welcoming and inclusive environment that helps to enhance student and community development. Overnight Desk Managers will oversee the operations of 5-6 desks at a time during the overnight hours (3:30am-10:30am). Overnight Desk Managers will be stationed at one desk, but will respond to calls from other buildings to assist residents in need by answering questions, issuing keys, or providing support and customer service. The Overnight Desk Manager is expected to role model leadership, integrity, and must possess a passion for working with undergraduate students in a residence hall setting.

Specific Responsibilities

Support customer service and student support across an area (multiple buildings) of front desks, answering calls and responding to the building of need to assist students.

Work Schedule

Shifts are in 2 hour periods, hours primarily between 12:30am-10:30am and 2:30pm-4:30pm week day and cover majority of the 24 hour day on weekends.

Desired Start Date 08/12/2024 Open Date 03/28/2024 Close Date 05/05/2024 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study

N/A

Preferred Relevant Education and Experience

Will be required to completed Desk Staff Training to maintain the position

Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community Other Knowledge, Skills and Abilities NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties

Essential Duties and Responsibilities

1. Providing excellent customer service; perform basic administrative work

2. Sometimes may need to meet with the Desk Manager or Assistant Hall Director of the residence hall. These will be established in collaboration with the Desk Manager or Assistant Hall Director.

3. Collaborate with the Area Coordinator and Assistant Hall Director of the Residence Hall

4. Attend student staff meetings at the request of the Assistant Hall Directors.

5. Monitor and restock all desk materials as needed to ensure successful desk operations. Communicate with the Assistant Hall Director when needed regarding these materials.

6. Monitor the checkout log to ensure that equipment is properly logged out and returned.

7. Monitor keys behind the desk that include classroom keys, duty key rings, desk key rings etc.

8. Document situations where other Desk assistants and students fail to follow policy, and report these issues to Desk Manager, AHDs, and coordinators within the Residence Hall.

9. Maintain a high level of security at the front desks- ensure all desk and office doors are locked and keys are put away in a locked space at the end of each shift.

10. Follow and abide by established rules and expectations to successfully operate the desk.

11. There may be times when you cover a missed shift or be called to help find a cover. If you cover a missed shift, you will be paid for that shift. If you are called because a staff member doesn't report to work.

12. The Overnight Desk Manager position is an academic year appointment, and you must be willing to work from the middle of August through the beginning of May of each academic year. Specific dates depend on fall opening dates and spring closing dates.

Career Readiness Competencies

o Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in the process, and may demonstrate originality and inventiveness.

o Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.

o Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.

o Digital Technology: Select and use appropriate technology to accomplish a given task. The individual is also able to apply computing skills to solve problems.

o Leadership: Leverage the strengths of others to achieve common goals, and use interpersonal skills to coach and develop others. The individual is able to assess and manage his/her emotions and those of others; use empathetic skills to guide and motivate; and organize, prioritize, and delegate work.

o Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

o Career and Self Development: Identify and articulate one's skills, strengths, knowledge, and experiences relevant to the position desired and career goals, and identify areas necessary for professional growth. The individual is able to navigate and explore job options, understands and can take the steps necessary to pursue opportunities, and understands how to self-advocate for opportunities in the workplace.

o Equity and Inclusion: Value, respect, and learn from diverse cultures, races, ages, genders, sexual orientations, and religions. The individual demonstrates openness, inclusiveness, sensitivity, and the ability to interact respectfully with all people and understand individuals' differences.

Career Competencies

Competency: Professionalism/Work Ethic

Applicant Documents

Required Documents

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

* * Are you currently in good academic standing with the University?
* Yes
* No

* * Are you currently in good conduct standing with the University?
* Yes
* No

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