PATIENT SERVICES COORDINATOR
3 weeks ago
- Scheduling patients according to their needs and company scheduling standards.
- Coordinating with referral sources to collect necessary documentation to ensure our practitioners have the necessary information to deliver proper care to patients i.e. X-Rays, referrals, prescriptions.
- Cultivating an environment where patients want to return and refer others.
- Welcoming and checking-in patients when they arrive for services.
- Data entry in Patient Management System, i.e. creating new patient accounts.
- Present and explain enrollment & financial responsibility documents with patients.
- Obtain signatures as evidence that we presented documents for regulatory compliance.
- Specifically Supplier Standards and HIPAA Documents.
- Obtain & record copies of insurance cards and photo identification in Patient Management System
- Receive and Input patient demographic data into Patient Management System.
- Entry (shared duty) and verification of patient enrollment documents into Patient Management System
- Assist patients to the appropriate treatment room.
- Notify practitioners of arrival and document location in Patient Mgmt System.
- Collaborate with others teams to ensure Authorizations are complete.
- Communicate results with others so additional processes can continue.
- Document findings in the Patient Management System.
- Update fabrication tracking (Fab/C-Fab) program.
- Document distribution of Care and Use Guidelines for deliveries.
- Verify that all items delivered have been sent to bill in Patient Management System.
- Obtain and record monies due from Patients.
- Verify patients in C-Fab Fab so that all patients with items ready for delivery are scheduled.
- Maintain a clean, and orderly work environment
- Other duties as assigned
Requirements
- Strong interpersonal, oral (includes telephone skills) and written communication skills.
- Ability to lift at least 50 pounds and work with physically handicapped individuals.
- Working knowledge of standard office equipment, with ability to use them (fax, phones, copier, etc.)
- Understanding of Medical Reimbursement and basic medical terminology.
- Basic knowledge of bookkeeping and accounts receivable principles.
- Proficient in Windows based computer application as well as MSOffice suite.
- Ability and desire to learn and perform.
REQUIRED CREDENTIALS & CERTIFICATIONS
- High School diploma with a minimum of 3 years of work experience in a related setting.
BEHAVIORAL COMPETENCIES
- Support Company Mission, Vision and Values.
- Maintain Confidentiality and Privacy of all Business and Company Related Information.
- Support Security and Privacy principles specifically noted in HIPAA regulations.
- Demonstrate the ability to exceed the reasonable expectations of all customers.
- Demonstrate ability to function successfully in a team environment.
- Accept responsibility for continuous quality improvement and cost management.
- Comply with the company's principles of communications.
- Remain flexible in all aspects of work related actions.
- Promote and adhere to all Company Policies and Practices, including but not limited to Attendance,
- Punctuality, Safety, Corporate Compliance, Code of Ethical Behavior.
- Demonstrate the ability to problem solve through critical thinking.
- Accept direction from supervisor.
CPO offers a competitive salary, excellent health benefits, paid-time off and a company matched 401K plan. Come grow with a premier provider
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