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PERSONAL CARE COORDINATOR

2 months ago

Orange CA USA, United States Infojini Full time
The Personal Care Coordinator (HRA Outreach) will support the members in completing their health risk assessment (HRA). The incumbent will ensure communication of the member's HRA and care plan with the member, primary care provider (PCP) and health care team. The incumbent will identify barriers to member's care and assist in improving these barriers for all levels of care. The incumbent will work closely with the PCP and the health care team to ensure member access to timely services and coordination of care.
* 85% - Program Support
* Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
* Performs outreach to members to coordinate completion of the initial and annual HRA, conducts telephonic and/or in-person HRAs as necessary and ensures data entry of HRAs received via email.
* Interviews members to determine strengths, problems, functional status, goals and need for specific services/resources.
* Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
* Notifies member's care team of key event triggers.
* Maintains compliance with established departmental productivity guidelines.
* Ensures reporting of productivity metrics to supervisor as required.

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