Franchise Business Consultant

3 weeks ago


Nashville TN United States Servpro Industries, LLC Full time

What we offer

  • Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time off package
  • Paid parental leave
  • Company-paid mental health benefit through Headspace
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job summary

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region.

You will

  • Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
  • Customer Service: As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
  • Revenue Growth: Successfully review franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth.
  • Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
  • Management Development: Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team.
  • Staff Development: Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed.
  • Keep Regional Director of Operations informed and provide weekly production updates.
  • Document franchise consultation activities within Salesforce.
  • Remain current on new technology as it relates to cleaning and restoration best practices.
  • Conduct regular meetings to provide system updates, instructional training, and gather feedback with large groups of franchise owners.
  • Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions.
  • Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
  • Answer general business operation and development questions.
  • Control and manage individual expense reports in accordance with company travel policy.
  • Maximize revenues and document the individual plan to improve each franchise.
  • Help franchise owners by engaging in inter-office collaboration and mentorship.
  • Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO® Brand.
  • Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
  • Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.

You have

  • Minimum of five (5) years as a consultant, partner, or director for franchise system OR ten (10) years as a successful business owner
  • English language fluency required.
  • Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
  • Must have "the Passion to Serve" franchisees through consultative skills.
  • Ability to present and speak professionally to large groups.
  • Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
  • An understanding of financial statements, QuickBooks® Online, and general business practices.
  • A complete understanding of training venues, resources, and programs.
  • Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital. SERVPRO® must maintain our status as the most professional company in our industry.
  • Professional positive attitude for franchisees, team members, and colleagues is essential.
  • Proven competence in the areas of leadership and academics.
  • Ability to work collaboratively with others and fully engage is special projects.
  • Ongoing effort to increase knowledge of our industry and support of the brand.
  • College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability.
  • Ability to complete Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) is required within first year of employment.

Working conditions

  • Must be physically able to travel independently.
  • 50 percent or more travel is expected.
  • Business operations Monday through Friday, and weekends, as necessary. Weekend travel as directed by Division Director or Regional Director of Operations.
  • Maintain a valid Driver's License.
  • Maintain a credit card for reimbursable travel expenses.
  • Candidates must reside in-market (Colorado, Utah, or Wyoming)

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.



  • Gallatin, TN, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time off package Paid parental leave Company-paid mental health benefit through Headspace Employee Assistance Program Employee Resource Groups Personal and...


  • Nashville, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time off package Paid parental leave Company-paid mental health benefit through Headspace Employee Assistance Program Employee Resource Groups Personal and...


  • Nashville, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time off package Paid parental leave Company-paid mental health benefit through Headspace Employee Assistance Program Employee Resource Groups Personal and...


  • Gladeville, TN, 37071, Wilson County, TN, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time off package Paid parental leave Company-paid mental health benefit through Headspace Employee Assistance Program Employee Resource Groups Personal and...


  • Nashville, United States Franchise Search Full time

    Our client is a Nashville-based, rapidly growing franchise system. We seek a hands-on Vice President of Franchise Operations to lead their franchise expansion program—enhancing the current infrastructure support model and identifying business needs and opportunities to improve performance and growth. This individual will provide advice, counsel, coaching,...


  • Nashville, United States Franchise Search Full time

    Our client is a Nashville-based, rapidly growing franchise system. We seek a hands-on Vice President of Franchise Operations to lead their franchise expansion program—enhancing the current infrastructure support model and identifying business needs and opportunities to improve performance and growth. This individual will provide advice, counsel, coaching,...


  • Gallatin, TN, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...


  • Gallatin, TN, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...


  • Nashville, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...


  • Nashville, TN, United States Rezult Technology Full time

    Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for an IT Business Consultant to fulfill an immediate vacancy. This individual will be responsible for: Partnering with executive level clients,...


  • Nashville, TN, United States WilliamsonHeckt Full time

    Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity in a...


  • Nashville, United States Rezult Technology Full time

    Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for an IT Business Consultant to fulfill an immediate vacancy. This individual will be responsible for: Partnering with executive level clients,...


  • Nashville, United States Elevance Health Full time

    Location: Must live within 50 miles of an Elevance Health Pulse Point location. Job Description Summary: To ensure consistent use of this job across the enterprise, please consult with your Human Resources partner prior to using this job (HRBP should work with Compensation). Responsible for translating most highly complex and varied business needs into...


  • Nashville, United States MAHAN Healthcare Business Advisors Full time

    Nashville Smiles is a well-established, general practice with focus on unmatched patient care & relationships. We are currently seeking an additional full-time Business Assistant to join our team! The Business Assistant’s overall responsibility will be handling various administrative tasks in the front office area. This role plays an important part in...


  • Nashville, United States Brooksource Full time

    Job Title: IT Business ConsultantDepartment: IT Business DevelopmentReports To: Director, IT Business DevelopmentHybrid (3 days in office) in Nashville, TNSummaryThe role of an IT Business Consultant is to primarily support the opportunity identification process for all new IT requests via the IT Business Integration & Strategy team. This is done by...


  • Nashville, United States Brooksource Full time

    Job Title: IT Business ConsultantDepartment: IT Business DevelopmentReports To: Director, IT Business DevelopmentHybrid (3 days in office) in Nashville, TNSummaryThe role of an IT Business Consultant is to primarily support the opportunity identification process for all new IT requests via the IT Business Integration & Strategy team. This is done by...


  • Nashville, United States WilliamsonHeckt Full time

    Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side. Our firm works closely with individuals who are open to exploring business ownership, giving them a chance to build equity in a...


  • Goodlettsville, TN, United States Softworld Inc Full time

    Job Title: IT Business Consultant Location: Mission Ridge Goodlettsville TN 37072 3 days onsite Work Hours: 8am - 5 pm Mon to fri (3 days per week onsite) Onsite Requirements: 3+ years of experience in business analysis, market research, and process flow documentation Experience in strategic planning in Product Development, User Insights, and Product...


  • Nashville, TN, United States BDO Full time

    Job Summary: The Senior Associate, STS SALT, applies industry knowledge and experience to clients by assisting in providing advice related to tax implications of their business objectives, recommend alternate courses of action, as well as identify different methods of complying with tax regulations. Additional responsibilities include applying knowledge to...


  • Nashville, TN, United States ClearChoice Full time

    Traveling Patient Education Consultant * Location: Southeast Region * Job Type: Salaried Plus Uncapped Commission * Salary: $60,000-70,000 * Target Compensation Range: $120,000-140,000 * Experience Required: 5-7 Years of Sales Experience, Dental Preferred * Comprehensive Medical, Dental and 401k Package Company Summary ClearChoice Dental Implant Centers...