PATIENT RELATIONS COORDINATOR

4 weeks ago


High Point NC USA, United States High Point University Full time
High Point University Health is looking for an energetic and contagiously-positive Patient Relations Coordinator who thrives on positive relationships with patients and other staff. Your smiling face is the first thing a patient sees when they walk in the door, so your primary role is to facilitate exceptional patient experiences so that they tell one hundred of their friends how wonderful their experience was. As a member of the HPU Health team, we help you grow both professionally and personally. You'll receive medical, dental, and vision benefits, life insurance, short- and long-term disability, a 403(b) retirement plan, paid holidays and time off, a dependent tuition benefit, and many other perquisites of joining the High Point University.

QUALIFICATIONS:

Education

* High school diploma or equivalent
* Associate's degree and bachelor's degrees are a plus, but not required

Experience and Training

* Experience in a customer service role, preferably multitasking (e.g. scheduling appointments while answering phones)
* Preferred experience in a dental or medical office
* Preferred training on an electronic medical record
* EPIC training is a major plus, but not necessary

Knowledge, Skills, Ability:

* Exceptional receptiveness and approachability
* Excellent verbal and written communication skills
* Time management
* Punctuality
* A positive attitude
* Professionalism as a representative of High Point University Health
* Receptive to feedback, performance improvement, and continuous coaching
* Flexibility to cover other offices under High Point University Health

ESSENTIAL FUNCTIONS:

* Greets and checks-in patients with a smile
* Registers new patients
* Manages, confirms, and schedules appointments for optimum patient flow
* Manages incoming patient inquiries via the telephone and internet, verify patient insurances, ensure co-pays and outstanding balances are collected
* Continuously assesses the schedule ensuring optimum patient flow
* Responds to patient, clinical, and operational concerns timely and effectively.
* Cross-trains to present financial options for patient treatment plans
* Engages patients in marketing initiatives
* Other duties as assigned by the Director of Clinical Operations
* Supports practice and organizational goals

ACCOUNTABILITY:

* Senior Associate Dean for Administration and Finance
* Evaluation: Ongoing performance reviews is conducted along with an annual assessment by the CDO and includes input from the faculty and students.

For more information regarding this position, please contact Dr. Kevin Cain, Senior Associate Dean for Administration and Finance at kcain@highpoint.edu.

  • High Point, United States High Point University Full time

    High Point University Health is looking for an energetic and contagiously-positive Patient Relations Coordinator who thrives on positive relationships with patients and other staff. Your smiling face is the first thing a patient sees when they walk in the door, so your primary role is to facilitate exceptional patient experiences so that they tell one...


  • High Point, North Carolina, United States Atrium Health Full time

    Overview Job Summary: Assists patients in scheduling appointments in an ambulatory clinical setting. Provides courteous phone assistance and ensures accurate messaging. Requires strong customer service skills and telephone etiquette.Education/Experience: High school diploma or equivalent with one year of office or clerical experience in customer service....


  • High Point, North Carolina, United States Atrium Health Full time

    Overview Job Summary: Assists patients in scheduling appointments in an ambulatory clinical setting. Provides courteous phone assistance and ensures accurate messaging. Requires strong customer service skills and telephone etiquette.Education/Experience: High school diploma or equivalent with one year of office or clerical experience in customer service....


  • High Point, United States Atrium Health Full time

    Overview Job Summary: Assists patients in scheduling appointments in an ambulatory clinical setting. Provides courteous phone assistance and ensures accurate messaging. Requires strong customer service skills and telephone etiquette. Education/Experience: High school diploma or equivalent with one year of office or clerical experience in customer service....


  • High Point, North Carolina, United States Atrium Health Full time

    Overview Admissions Coordinator, Inpatient Rehab UnitAtrium Health Wake Forest Baptist, High Point Medical CenterPRN: 1 (8hr shift), Monday-Friday, one day weeklyDay Shifts- Variable JOB SUMMARY: Responsible for overseeing the referral and admission process for the Inpatient Rehabilitation Center in conjunction with unit leadership and the Medical...


  • High Point, United States Atrium Health Full time

    Overview Admissions Coordinator, Inpatient Rehab Unit Atrium Health Wake Forest Baptist, High Point Medical Center PRN: 1 (8hr shift), Monday-Friday, one day weekly Day Shifts- Variable   JOB SUMMARY:  Responsible for overseeing the referral and admission process for the Inpatient Rehabilitation Center in conjunction with unit leadership and the Medical...


  • High Point, North Carolina, United States Atrium Health Full time

    Overview Admissions Coordinator, Inpatient Rehab UnitAtrium Health Wake Forest Baptist, High Point Medical CenterPRN: 1 (8hr shift), Monday-Friday, one day weeklyDay Shifts- Variable JOB SUMMARY: Responsible for overseeing the referral and admission process for the Inpatient Rehabilitation Center in conjunction with unit leadership and the Medical...


  • High Point, United States Atrium Health Full time

    Job Description Job Summary: Assists patients in scheduling appointments in an ambulatory clinical setting. Provides courteous phone assistance and ensures accurate messaging. Requires strong customer service skills and telephone etiquette. Education/Experience: High school diploma or equivalent with one year of office or clerical experience in customer...

  • Director, Property

    5 days ago


    High Point, United States Juniper Full time

    ANDMORE is an omnichannel wholesale marketmaker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels. The company owns and operates more than 20 million square feet of premium event and showroom space, hosting live events in Atlanta, High Point, N.C., Las Vegas,...

  • Director, Property

    2 days ago


    High Point, United States Juniper Full time

    ANDMORE is an omnichannel wholesale marketmaker that fuels opportunities for wholesale buyers and sellers to connect, grow and prosper through physical markets, design centers, and digital channels. The company owns and operates more than 20 million square feet of premium event and showroom space, hosting live events in Atlanta, High Point, N.C., Las Vegas,...


  • High Point, United States Atrium Health Full time

    Overview Patient Access Specialist, Registration, High Point Medical Center 40 hours per week, variable shift Job Summary Responsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information...


  • High Point, United States Atrium Health Full time

    Overview Patient Access Specialist, Registration, High Point Medical Center 16 hours per week, variable shift Job Summary Responsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information...


  • High Point, United States Atrium Health Full time

    Overview Patient Access Specialist, Registration, High Point Medical Center 40 hours per week, day shift Job Summary Responsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information...


  • High Point, United States Cone Health Full time

    Overview: Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...


  • High Point, United States Cone Health Employee Health & Wellness Full time

    Overview Talent Pool - Administrative & Clerical The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The...


  • High Point, United States tapwage Full time

    Patient Access Specialist, Registration, High Point Medical Center 16 hours per week, variable shift Job Summary Responsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information verification). Handles routine patient inquiries and problems. Facilitates patient throughput...


  • High Point, United States tapwage Full time

    Patient Access Specialist, Registration, High Point Medical Center 16 hours per week, variable shift Job Summary Responsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information verification). Handles routine patient inquiries and problems. Facilitates patient throughput...


  • High Point, North Carolina, United States Atrium Health Full time

    Overview JOB SUMMARY: The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Wake Forest Baptist...


  • High Point, North Carolina, United States Atrium Health Full time

    Overview JOB SUMMARY: The Patient Services Representative (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Wake Forest Baptist...


  • High Point, North Carolina, United States tapwage Full time

    Patient Access Specialist, Registration, High Point Medical Center16 hours per week, variable shiftJob SummaryResponsible for the registration of patients, including patient interviews, pre-admissions, and information accuracy (including insurance information verification). Handles routine patient inquiries and problems. Facilitates patient throughput by...