PATIENT RELATIONS COORDINATOR
4 weeks ago
QUALIFICATIONS:
Education
* High school diploma or equivalent
* Associate's degree and bachelor's degrees are a plus, but not required
Experience and Training
* Experience in a customer service role, preferably multitasking (e.g. scheduling appointments while answering phones)
* Preferred experience in a dental or medical office
* Preferred training on an electronic medical record
* EPIC training is a major plus, but not necessary
Knowledge, Skills, Ability:
* Exceptional receptiveness and approachability
* Excellent verbal and written communication skills
* Time management
* Punctuality
* A positive attitude
* Professionalism as a representative of High Point University Health
* Receptive to feedback, performance improvement, and continuous coaching
* Flexibility to cover other offices under High Point University Health
ESSENTIAL FUNCTIONS:
* Greets and checks-in patients with a smile
* Registers new patients
* Manages, confirms, and schedules appointments for optimum patient flow
* Manages incoming patient inquiries via the telephone and internet, verify patient insurances, ensure co-pays and outstanding balances are collected
* Continuously assesses the schedule ensuring optimum patient flow
* Responds to patient, clinical, and operational concerns timely and effectively.
* Cross-trains to present financial options for patient treatment plans
* Engages patients in marketing initiatives
* Other duties as assigned by the Director of Clinical Operations
* Supports practice and organizational goals
ACCOUNTABILITY:
* Senior Associate Dean for Administration and Finance
* Evaluation: Ongoing performance reviews is conducted along with an annual assessment by the CDO and includes input from the faculty and students.
For more information regarding this position, please contact Dr. Kevin Cain, Senior Associate Dean for Administration and Finance at kcain@highpoint.edu.
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