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Patient Service Coordinator

4 months ago

High Point, United States Atrium Health Full time

Overview

Job Summary: Assists patients in scheduling appointments in an ambulatory clinical setting. Provides courteous phone assistance and ensures accurate messaging. Requires strong customer service skills and telephone etiquette.

Education/Experience: High school diploma or equivalent with one year of office or clerical experience in customer service. Experience in a fast-paced environment with phone and electronic messaging required. Knowledge of medical terminology and fluency in Spanish preferred.

Licensure, Certification, and/or Registration: Must pass a departmental data entry test.

Essential Functions:

  1. Schedules, updates, and cancels appointments using computer programs.
  2. Ensures completeness and accuracy of registration data following departmental policies.
  3. Collaborates with co-workers to meet departmental goals.
  4. Screens calls, delivers messages, and documents scheduling information accurately.
  5. Assists with patient care documentation and maintains knowledge of insurance requirements.
  6. Participates in improving customer service methods and problem-solving.
  7. Acts as a liaison between patients, medical staff, and outside agencies.
  8. Performs other duties as assigned.

Skills/Qualifications:

  • Strong oral and written communication skills
  • Ability to multitask and resolve problems under pressure
  • Maintains positive attitude in demanding situations
  • Builds professional relationships with patients, physicians, and colleagues

Work Environment: Medical office setting

Physical Requirements:

  • Involves standing, walking, sitting, bending, reaching, finger and hand dexterity, talking, hearing, and seeing.
  • May require lifting, carrying, pushing, or pulling up to 20 lbs.